Aftersales Service Advisor – Customer-Centric Car Care

Arnold Clark; Stafford; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

33 days’ holiday allowance with room

Generous retail discounts

Private healthcare

Simplyhealth – GP 24/7 and cash back

Pension scheme

Maternity and paternity packages

Training and progression opportunities

And much more…

Job summary

Arnold Clark in Stafford is seeking a Service Advisor to deliver a fantastic experience for customers using our service and vehicle repair facilities. You will need to be an articulate communicator who can provide star treatment in busy moments.

This customer-facing role suits someone with prior customer service experience who enjoys exceeding expectations and delivering positive outcomes for customers and the business.

Qualifications

• Experience in a customer service role preferably in a retail or automotive environment.
• Strong communication and interpersonal abilities with a friendly, professional manner.
• Good computer literacy and ability to use workshop/service systems.

Responsibilities

• Handle all customer requirements for service and vehicle repairs efficiently and professionally.
• Liaise with the workshop and bodyshop to progress work through the system.
• Manage computer-based jobs, purchasing and invoice processes to protect customer and company interests.
• Inform customers of faults or repairs and provide clear, accurate solutions.
• Support dissatisfied customers with empathy and find solutions.
• Maintain accurate customer and vehicle service records and histories.
• Upsell aftersales products where appropriate and maintain knowledge of offerings.
• Keep the customer database updated and accurate at all times.

Skills

Customer service

IT literacy

Multi-tasking

Communication skills

Organisational skills

Driving licence

Problem solving

Job description

Arnold Clark in Stafford is seeking a Service Advisor to deliver a fantastic experience for customers using our service and vehicle repair facilities. You will need to be an articulate communicator who can provide star treatment in busy moments.

This customer-facing role suits someone with prior customer service experience who enjoys exceeding expectations and delivering positive outcomes for customers and the business.