Service Advisor: Customer Experience & Workshop Liaison

Arnold Clark; Sunderland; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Holiday allowance 33 days

Retail discounts

Private healthcare

GP access via Simplyhealth

Maternity and paternity packages

Training and progression opportunities

Job summary

Arnold Clark is seeking a Service Advisor to deliver an outstanding experience for service and vehicle repair customers. You will be a warm, articulate communicator who can handle busy periods with professionalism and empathy.

This customer-facing role suits someone with prior service experience who loves exceeding expectations and achieving positive outcomes, while keeping accurate records and working within defined processes. A UK driving licence is essential.

Qualifications

• Experience in a customer service role is essential.
• Ability to liaise with workshop and bodyshop teams to progress work.
• Demonstrates strong communication and problem solving.
• Good IT and admin skills to manage records and invoices.

Responsibilities

• Handle customer requirements for service and vehicle repairs promptly and professionally.
• Coordinate with workshop and bodyshop to progress work through the system.
• Manage computer-based jobs, purchasing and invoicing to protect customer and company interests.
• Inform customers of faults or required repairs with clear, accurate explanations.
• Maintain customer records and service histories accurately and efficiently.
• Upsell where appropriate and keep knowledge of aftersales products up to date.
• Update the customer database to ensure accuracy.

Skills

Excellent customer service

Computer literacy

Multi-tasking

Strong communication

Organisational skills

Prioritise workload

Follow processes

Administrative skills

Full UK driving licence

Tools

IT systems

Job description

Arnold Clark is seeking a Service Advisor to deliver an outstanding experience for service and vehicle repair customers. You will be a warm, articulate communicator who can handle busy periods with professionalism and empathy.

This customer-facing role suits someone with prior service experience who loves exceeding expectations and achieving positive outcomes, while keeping accurate records and working within defined processes. A UK driving licence is essential.