Customer-Focused Auto Service Advisor

Arnold Clark; Northwich; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

33 days’ holiday allowance with room

Generous retail discounts

Private healthcare

Simplyhealth – GP access and medical/d

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark in Northwich is seeking a Service Advisor to deliver an outstanding customer experience at our Vauxhall/KIA branch. You will be the first point of contact for customers and manage service bookings with a friendly, professional approach.

In this role you will liaise with the workshop, explain repairs, upsell where appropriate, and maintain accurate customer records. A positive attitude and a full UK driving licence are essential for success.

Qualifications

• Customer service excellence required.
• Strong communication and interpersonal skills.
• Proficiency with IT systems and dealership software.
• Valid UK driving licence is essential.

Responsibilities

• Handle service and vehicle repair requirements for customers efficiently.
• Liaise with workshop and bodyshop to progress work.
• Manage invoicing and keep customer records up to date.
• Explain faults and repairs clearly with accurate solutions.
• Provide empathetic, high-quality service to all customers.

Skills

Customer service orientation

Communication skills

IT systems literacy

Full UK driving licence

Tools

Workshop management software

Job description

Arnold Clark in Northwich is seeking a Service Advisor to deliver an outstanding customer experience at our Vauxhall/KIA branch. You will be the first point of contact for customers and manage service bookings with a friendly, professional approach.

In this role you will liaise with the workshop, explain repairs, upsell where appropriate, and maintain accurate customer records. A positive attitude and a full UK driving licence are essential for success.