Premium Auto Service Advisor — Customer Care & Repairs

Arnold Clark Group; East Midlands; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Training & progression

Job summary

Arnold Clark Group in Derby is hiring a Service Advisor to deliver an outstanding experience for service and vehicle repair customers. You will be a warm, articulate communicator who can give customers star treatment from Monday to Friday.

This customer-facing role suits someone who has worked in a customer service position and enjoys exceeding expectations. You will liaise with workshop teams, manage records, and upskill customers with appropriate services.

Qualifications

• Experience in customer service role.
• Able to explain information clearly.
• Good administration skills.
• Full UK driving licence.

Responsibilities

• Handle all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaise with the workshop and bodyshop to progress work through the system.
• Control all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Let customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions.
• Treat dissatisfied customers with empathy and understanding, ensuring issues are resolved.
• Maintain customer records such as vehicle details and service histories accurately.
• Maintain knowledge of aftersales products and services, upselling where appropriate.
• Make sure the customer database is updated and accurate at all times.

Skills

Customer service

IT literacy

Multi-tasking

Communication

Organisational skills

Driving licence

Job description

Arnold Clark Group in Derby is hiring a Service Advisor to deliver an outstanding experience for service and vehicle repair customers. You will be a warm, articulate communicator who can give customers star treatment from Monday to Friday.

This customer-facing role suits someone who has worked in a customer service position and enjoys exceeding expectations. You will liaise with workshop teams, manage records, and upskill customers with appropriate services.