Aftersales Manager

Pembrook Resourcing; Reading; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading automotive dealership group in Reading is seeking an experienced Aftersales Manager to oversee WIP, warranty, and debtors while maintaining franchise standards. The ideal candidate will manage a large team, demonstrate strong relationship-building skills, and possess a solid understanding of departmental KPIs. This role offers a rewarding remuneration package within a fantastic organization, focusing on improving customer satisfaction and business results.

Qualifications

• Demonstrated progressive career in management.
• Strong understanding of Aftersales franchise standards.
• Good technical background related to the automotive industry.

Responsibilities

• Manage and control WIP, warranty and debtors.
• Oversee parts support process and franchise standards.
• Monitor and control sales activity to improve performance.
• Find solutions for core issues and take responsibility for decisions.

Skills

Relationship building skills

Problem-solving

Leadership

Understanding of KPIs

Sales improvement

Job description

Aftersales Manager

Pembrook Resourcing are currently seeking an aftersales manager on behalf of our client, a well renowned dealership group in the area.

Job Description

You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.

You will be in charge of a large team, and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results.

The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You must be able to solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions.

You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. If you are a commercially minded manager with a flair for selling your department, we want to hear from you today.

Our client is looking for an outstanding Aftersales Manager who has fantastic relationship building skills with customers, and can improve CSI results.

If successful, you will be rewarded by working for a fantastic brand and company and you will benefit from a large remuneration package.

Please note that due to the number of applications we receive on a daily basis, it is only possible to contact candidates who match our clients' requirements.