Aftersales Manager

Octane Recruitment Ltd; Bradley Stoke; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Company vehicle

30 days holiday including bank holiday

Birthday day off

Life Assurance - 3x annual basic

24/7 Employee Assistance Programme

Company pension with employer贡献

Long service and loyalty awards

Cycle to Work

eyecare voucher schemes

Genuine career progression

Job summary

Octane Recruitment Ltd is recruiting for an experienced Aftersales Manager to join a Gloucester-based main dealership. You will oversee the Aftersales Department, lead the Service and Workshop teams, and drive productivity and profitability while maintaining excellent customer service.

The role requires motor trade management experience, a full UK driving licence, and the right to work in the UK. Salary £40,000 base with £55,000 OTE plus a company car.

Qualifications

• Previous management experience within the Motor Trade.
• Strong understanding of automotive Aftersales, Service and Workshop operations.
• Proven ability to lead teams and improve departmental performance.
• Excellent communication, organisational and customer service skills.

Responsibilities

• Manage the daily operation of the Aftersales Department, ensuring excellent customer service and operational efficiency.
• Lead, motivate and develop the Service and Workshop teams to achieve departmental targets.
• Maximise workshop productivity, profitability and overall Aftersales performance.
• Monitor workflow, job allocation and workshop efficiency to ensure work is completed on time.
• Resolve customer enquiries and issues relating to servicing, repairs, warranties and MOTs.
• Identify opportunities to improve processes, customer retention and departmental profitability.
• Provide hands-on operational support when required.

Skills

Team leadership

Customer service

Commercial awareness

Job description

We are recruiting for an experienced Aftersales Manager, Service Manager or Automotive Aftersales Manager to join an established main dealership in Gloucester. Applicants must have previous management experience within the Motor Trade, hold a Full UK Driving Licence and have the right to work in the UK.

Salary: £40,000 basic with a £55,000 OTE - plus company car

Hours: 8:00am to 6:00pm with occasional Saturdays

Ref: 31717

Why apply?

• Basic salary of £40,000
• Company vehicle
• 30 days holiday including bank holidays
• Additional day off for your birthday
• Life Assurance - 3x annual basic salary
• 24/7 Employee Assistance Programme
• Company pension with employer contributions
• Long service and loyalty awards
• Cycle to Work and eyecare voucher schemes
• Genuine career progression opportunities

Key Responsibilities

• Manage the daily operation of the Aftersales Department, ensuring excellent customer service and operational efficiency
• Lead, motivate and develop the Service and Workshop teams to achieve departmental targets
• Maximise workshop productivity, profitability and overall Aftersales performance
• Monitor workflow, job allocation and workshop efficiency to ensure work is completed on time
• Resolve customer enquiries and issues relating to servicing, repairs, warranties and MOTs
• Identify opportunities to improve processes, customer retention and departmental profitability
• Provide hands-on operational support when required

Key Requirements

• Previous management experience within the Motor Trade
• Strong understanding of automotive Aftersales, Service and Workshop operations
• Proven ability to lead teams and improve departmental performance
• Excellent communication, organisational and customer service skills
• Commercial awareness with the ability to maximise productivity and profitability
• Strong problem-solving and decision-making skills
• Full UK Driving Licence
• Right to work in the UK

Ref: 31717

All applications will be treated in the strictest confidence.