Service Manager

Perfect Placement UK Ltd; Marshfield; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Personal company car

30 days annual leave including bankhol

In-house manufacturer training and dev

Job summary

Perfect Placement UK Ltd is recruiting a Vehicle Service Manager for a multi-franchise approved car dealership in Chippenham. You will lead a team of eight technicians, four service advisors, a workshop controller and a parts advisor, driving profitable, customer-focused aftersales operations.

This senior role offers a negotiable basic salary, performance bonuses and uncapped OTE around £50,000 per annum, plus a personal company car, 30 days leave including bank holidays, and in-house

Qualifications

• Recent experience as a Service Manager or Aftersales Manager in a franchise dealership.
• Proven leadership and people-management abilities.
• Strong customer-service orientation.
• Good IT literacy and experience with dealership systems.
• Full UK driving licence.

Responsibilities

• Lead and support approximately eight Vehicle Technicians, four Service Advisors, one Workshop Controller and one Parts Advisor.
• Manage daily operation of the service department, maximise workshop efficiency and labour sales.
• Maintain high standards of customer satisfaction and ensure an excellent aftersales experience.
• Monitor departmental performance, implement improvements and protect our reputation.
• Work with colleagues and senior management to achieve business objectives.

Skills

People management

Communication skills

IT literacy

Full UK driving licence

Job description

We are recruiting a Vehicle Service Manager to join our multi-franchise approved car dealership in Chippenham.

This is a senior aftersales opportunity offering a negotiable basic salary, performance-related bonuses and uncapped on-target earnings of approximately £50,000 per annum.

As Vehicle Service Manager, you will report directly to the Director and play a key role within our management team.

We are seeking an experienced automotive professional who can lead an efficient, profitable and customer-focused aftersales operation.

Negotiable starting salary, dependent on experience and current earnings.

Monthly performance-related bonus scheme with uncapped on-target earnings of approximately £50,000 per annum.

Personal company car. - 30 days’ annual leave, including bank holidays.

In-house manufacturer training and development.

Excellent long-term career prospects within an established local dealer group.

Working hours of 8:00am to 6:00pm Monday to Friday, plus one in two Saturdays from 8:00am to 12:30pm.

Duties of a Service Manager:

The Vehicle Service Manager will lead and support approximately eight Vehicle Technicians, four Service Advisors, one Workshop Controller and one Parts Advisor.

Manage the daily operation of the service department, maximising workshop efficiency and labour sales.

Maintain high standards of customer satisfaction and ensure an excellent aftersales experience.

Monitor departmental performance, implement improvements and protect our reputation.

Work proactively with colleagues and senior management to achieve business objectives.

Requirements:

Recent or current experience as a Service Manager or Aftersales Manager within a medium to large franchise-approved car dealership.

The successful Vehicle Service Manager will be an effective leader with strong people-management and communication skills.

A proactive, commercially focused and determined approach to improving customer satisfaction.

Good IT literacy and the ability to work with relevant dealership systems.

A full UK driving licence with minimal points.

Residence within a reasonable commuting distance of Chippenham.