Service Manager

Perfect Placement UK Ltd; Larkhill; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

Birthday day off

Death in service benefit (4x salary)

Manufacturer training and development

Mobile phone and laptop provided

Employee assistance and wellbeing

Job summary

Perfect Placement UK Ltd is recruiting a Service Manager for a busy automotive dealership in Kidderminster. You will lead the service department, drive customer satisfaction, and exceed operational targets in a fast-paced environment.

The role demands proven service-management experience, strong leadership, and a hands-on approach to process improvement and cost control. Expect ongoing development and a clear path to senior leadership within the service operation.

Qualifications

• Proven experience in a Service Manager or senior aftersales management position within an automotive dealership.
• Strong knowledge of workshop operations and dealership service processes.
• Excellent leadership and team management skills.
• Highly organised with sound commercial awareness.
• Proficient in using systems and technology for performance management and reporting.
• Customer-focused with strong relationship-building skills.

Responsibilities

• Lead, manage, and motivate the service department to deliver exceptional customer service and operational performance.
• Ensure workshop and service processes meet manufacturer standards and optimise productivity.
• Monitor and improve departmental KPIs, including profitability, efficiency, and customer satisfaction.
• Control costs and drive strong financial performance across the service operation.
• Develop team members through coaching, performance appraisals, and tailored training programmes.
• Ensure compliance with health & safety regulations and industry standards as a Service Manager.
• Collaborate with other departments to enhance the customer journey and resolve escalated issues.
• Build and maintain robust customer relationships to drive loyalty and repeat business.
• Identify opportunities for process improvements, performance enhancements, and customer experience enhancements.
• Lead workforce planning and manage workloads effectively to meet targets.

Skills

Leadership

Automotive industry knowledge

Customer service focus

Performance management

Tools

Workshop management systems

Job description

Are you an experienced Service Manager seeking a leadership position within a reputable automotive dealership? Our client, a well-established dealership in Kidderminster, is looking to appoint a highly motivated Service Manager to oversee their busy service department. This is an excellent Service Manager opportunity for a skilled professional to lead, develop, and drive success in a dynamic environment.

• - Competitive basic salary up to £55,000
• - Realistic OTE up to £70,000
• - Mobile phone and laptop provided
• - 23 days annual leave plus bank holidays
• - Birthday day off
• - Death in service benefit (4x salary)
• - Manufacturer training and ongoing development
• - Internal mentorship and career progression
• - Employee assistance and wellbeing programmes
• - Recognition and awards schemes
• - Long service rewards and enhanced leave

Duties

• - Lead, manage, and motivate the service department to deliver exceptional customer service and operational performance.
• - Ensure workshop and service processes meet manufacturer standards and optimise productivity.
• - Monitor and improve departmental KPIs, including profitability, efficiency, and customer satisfaction.
• - Control costs and drive strong financial performance across the service operation.
• - Develop team members through coaching, performance appraisals, and tailored training programmes.
• - Ensure compliance with health & safety regulations and industry standards as a Service Manager.
• - Collaborate with other departments to enhance the customer journey and resolve escalated issues.
• - Build and maintain robust customer relationships to drive loyalty and repeat business.
• - Identify opportunities for process improvements, performance enhancements, and customer experience enhancements.
• - Lead workforce planning and manage workloads effectively to meet targets.

Requirements

• - Proven experience in a Service Manager or senior aftersales management position within an automotive dealership.
• - Strong knowledge of workshop operations and dealership service processes.
• - Excellent leadership and team management skills.
• - Highly organised with sound commercial awareness.
• - Proficient in using systems and technology for performance management and reporting.
• - Customer-focused with strong relationship-building skills.
• - Ability to lead from the front in a fast-paced, target-driven environment.
• - Full UK driving licence.