After Sales Manager

Auto Skills UK; Gloucester; Hybrid; GBP 47,000 - 63,000; Full time

Benefits offered by this job

Company vehicle

Hybrid working

30 days holiday including bank

Life assurance

Employee assistance programme

Cycle to work

Eyecare voucher

Job summary

Auto Skills UK in Gloucester is seeking an experienced Aftersales Manager to lead the dealership's aftersales department. You will be responsible for the overall performance, team development and delivering exceptional customer service from booking through to vehicle collection.

The role requires proven management experience in the motor trade, strong leadership, and a customer-focused approach. A full UK driving licence is expected.

Qualifications

• Proven management background in automotive aftersales or service operations.
• Strong leadership and people-management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee day-to-day operation of the Aftersales Department.
• Lead, motivate and support the aftersales team.
• Ensure efficient workshop flow and profitability.
• Drive customer satisfaction and retention.

Skills

Management experience

Leadership

Customer service

Communication skills

Organisational skills

Problem solving

Driving licence

Job description

AFTERSALES MANAGER
Location: Gloucester
Salary: £55,000 OTE
Company Vehicle: Yes
Job Type: Full-Time, Permanent

LOOKING FOR YOUR NEXT AFTERSALES MANAGER ROLE?

Are you an experienced Aftersales Manager, Service Manager or Automotive Manager looking for your next opportunity in Gloucester?

This is an excellent opportunity to take responsibility for the smooth and profitable operation of a busy dealership aftersales department, leading from the front to deliver outstanding customer service, workshop performance and commercial results. As Aftersales Manager, you will play a key role in managing the day-to-day operation of the department, developing your team, maximising productivity and ensuring customers receive a first-class experience from booking through to vehicle collection.

WHAT'S IN IT FOR YOU?

• £55,000 OTE
• Company vehicle
• Hybrid working
• Excellent career progression opportunities
• Long-service and loyalty awards
• Employee Assistance Programme with 24/7 support
• Life assurance at 3x annual base salary
• Cycle to Work scheme
• Eyecare voucher scheme
• 30 days' holiday including bank holidays
• Birthday leave
• Staff discounts
• Opportunity to join a successful and growing automotive business
• Ongoing development and career progression

THE ROLE

As an Aftersales Manager, you will take ownership of the overall performance and smooth running of the Aftersales Department.

Your responsibilities will include:

• Managing the day-to-day operation of the Aftersales Department
• Leading, motivating and supporting the wider aftersales team
• Ensuring the efficient flow of work through the workshop
• Maximising workshop productivity, efficiency and profitability
• Driving excellent customer satisfaction and retention
• Building strong, long-term relationships with customers
• Handling and resolving customer queries and complaints
• Supporting customers with technical, servicing and repair-related queries
• Overseeing warranty, service, repair and MOT processes
• Identifying opportunities to increase labour sales and departmental profitability
• Introducing effective processes and innovative ways of improving performance
• Monitoring standards, productivity and quality across the department
• Ensuring work is completed efficiently and to the required standards
• Supporting the team and being hands-on when required
• Working closely with colleagues across the wider dealership
• Ensuring high standards of customer care and operational performance are maintained

ABOUT YOU

We're looking for an experienced Aftersales Manager or Service Manager with a proven background in the motor trade.

You’ll ideally have:

• Previous management experience within the automotive or motor trade sector
• Experience managing an Aftersales or Service operation
• Strong leadership and people-management skills
• Excellent communication and interpersonal skills
• Strong organisational and time-management abilities
• Commercial awareness and an understanding of departmental profitability
• Excellent problem-solving skills
• The ability to identify root causes and implement effective solutions
• A customer-focused approach
• The confidence to make decisions and take ownership of outcomes
• A proactive and hands-on management style
• The ability to work effectively under pressure
• A full UK driving licence

If you're currently working as a Service Manager, Aftersales Manager, Workshop Manager or senior automotive aftersales professional, this could be an excellent next step in your career.

This is a fantastic opportunity to join a successful automotive business in Gloucester as an Aftersales Manager, offering £55,000 OTE, a company vehicle, excellent benefits and genuine career progression.