Aftersales Manager

The Solution Auto; Gloucester; On-site; GBP 35,000 - 55,000; Full time

Job summary

The Solution Auto in Gloucester is seeking an experienced Aftersales Manager to lead the dealership's aftersales operation and ensure service excellence. You will oversee the service team, drive performance, maximise profitability, and identify efficiency improvements while maintaining high customer service standards.

The role offers a £35,000 basic with bonus potential taking total earnings to £55,000 OTE, reflecting responsibility and opportunity within the automotive industry.

Qualifications

• Experience as Aftersales Manager or Assistant Aftersales Manager.

Responsibilities

• Oversee the aftersales department and service operation.
• Drive department performance and profitability.
• Identify opportunities to improve efficiency and customer satisfaction.
• Lead, motivate and develop the service team to maintain high standards.

Skills

Leadership

Team management

Customer service

Job description

Aftersales Manager

Franchised Motor Dealership - Gloucester

£35,000 Basic Salary + Bonus £55,000 Total OTE

The Role

We're looking for an experienced Aftersales Manager to join a dealership in Gloucester. You'll be responsible for overseeing the aftersales department, ensuring the service operation runs smoothly while delivering excellent customer service and driving departmental performance.

You'll play a key role in managing and motivating the team, maintaining high standards across the department and ensuring customer expectations are met. You'll also be responsible for monitoring performance, maximising profitability and identifying opportunities to improve efficiency and customer satisfaction.

Who We're Looking For

We're looking for someone with previous experience in an Aftersales Manager role, or an experienced Assistant Aftersales Manager ready to take the next step. You'll need strong leadership and communication skills, a commercial mindset and the ability to motivate a team while maintaining high standards of customer service.

What's On Offer

The package includes a £35,000 basic salary, with bonus potential taking total earnings to £55,000 OTE. This is a great opportunity to take ownership of an aftersales operation and continue developing your management career within the automotive industry.

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.