Aftersales Manager - Lead Service & Workshop Teams

Octane Recruitment Ltd; Bradley Stoke; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Company vehicle

30 days holiday including bank holiday

Birthday day off

Life Assurance - 3x annual basic

24/7 Employee Assistance Programme

Company pension with employer贡献

Long service and loyalty awards

Cycle to Work

eyecare voucher schemes

Genuine career progression

Job summary

Octane Recruitment Ltd is recruiting for an experienced Aftersales Manager to join a Gloucester-based main dealership. You will oversee the Aftersales Department, lead the Service and Workshop teams, and drive productivity and profitability while maintaining excellent customer service.

The role requires motor trade management experience, a full UK driving licence, and the right to work in the UK. Salary £40,000 base with £55,000 OTE plus a company car.

Qualifications

• Previous management experience within the Motor Trade.
• Strong understanding of automotive Aftersales, Service and Workshop operations.
• Proven ability to lead teams and improve departmental performance.
• Excellent communication, organisational and customer service skills.

Responsibilities

• Manage the daily operation of the Aftersales Department, ensuring excellent customer service and operational efficiency.
• Lead, motivate and develop the Service and Workshop teams to achieve departmental targets.
• Maximise workshop productivity, profitability and overall Aftersales performance.
• Monitor workflow, job allocation and workshop efficiency to ensure work is completed on time.
• Resolve customer enquiries and issues relating to servicing, repairs, warranties and MOTs.
• Identify opportunities to improve processes, customer retention and departmental profitability.
• Provide hands-on operational support when required.

Skills

Team leadership

Customer service

Commercial awareness

Job description

Octane Recruitment Ltd is recruiting for an experienced Aftersales Manager to join a Gloucester-based main dealership. You will oversee the Aftersales Department, lead the Service and Workshop teams, and drive productivity and profitability while maintaining excellent customer service.

The role requires motor trade management experience, a full UK driving licence, and the right to work in the UK. Salary £40,000 base with £55,000 OTE plus a company car.