Aftersales Manager

Pembrook Resourcing LTD; Gloucester; Hybrid; GBP 52,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Hybrid working

30 days' holiday

Birthday day off

Pension scheme

Life assurance 3x salary

Employee Assistance Programme

Staff discounts

Cycle-to-work

Eyecare voucher

Long-service awards

Career progression opportunities

Job summary

Pembrook Resourcing LTD in Gloucester is seeking an experienced Aftersales Manager to lead the day-to-day operations of the aftersales department and drive workshop productivity. You will balance profitability with customer satisfaction while remaining hands-on when required.

The role offers a company vehicle, hybrid working and a comprehensive benefits package, including 30 days’ holiday and pension contributions, with potential for career progression.

Qualifications

• Management experience in the motor trade.
• Strong understanding of aftersales operations and workshop processes.
• Ability to motivate a team and drive performance.
• Excellent communication, organisational and problem-solving skills.
• Commercially minded with focus on customer satisfaction and profitability.
• Full, valid UK driving licence.

Responsibilities

• Oversee the day-to-day running of the Aftersales Department.
• Drive workshop productivity, efficiency and profitability.
• Manage workflow to ensure jobs are completed efficiently and to a high standard.
• Maintain excellent customer service and build long-term customer relationships.
• Handle customer queries and resolve issues relating to servicing, repairs, MOTs, warranties and technical concerns.
• Identify opportunities to improve processes and maximise departmental performance.
• Support the team and remain hands-on when required.

Skills

Management experience

Aftersales knowledge

Team motivation

Communication

Organisation

Problem-solving

Commercial awareness

Driving licence

Job description

AFTERSALES MANAGER

GLOUCESTER | £55,000 OTE | COMPANY VEHICLE | 30 DAYS' HOLIDAY

An excellent opportunity for an experienced Aftersales Manager to take responsibility for the performance and day-to-day running of an established aftersales operation in Gloucester.

If you're commercially minded, enjoy leading a team and know how to balance workshop efficiency, profitability and customer satisfaction, this could be a great next step.

THE OPPORTUNITY

You'll oversee the Aftersales Department, ensuring the workshop runs efficiently, productivity remains high and customers receive an excellent level of service. You'll have the opportunity to identify improvements, maximise departmental performance and support the team when needed.

THE PACKAGE INCLUDES

• £55,000 OTE
• Company vehicle
• Hybrid working
• 30 days' holiday, including bank holidays
• Additional day off for your birthday
• Pension scheme with employer contributions
• Life assurance at three times your annual base salary
• Employee Assistance Programme
• Staff discounts
• Cycle-to-work scheme
• Eyecare voucher scheme
• Long-service and loyalty awards
• Career progression opportunities

THE ROLE

• Oversee the day-to-day running of the Aftersales Department.
• Drive workshop productivity, efficiency and profitability.
• Manage workflow to ensure jobs are completed efficiently and to a high standard.
• Maintain excellent customer service and build long-term customer relationships.
• Handle customer queries and resolve issues relating to servicing, repairs, MOTs, warranties and technical concerns.
• Identify opportunities to improve processes and maximise departmental performance.
• Support the team and remain hands-on when required.

WHAT WE'RE LOOKING FOR

• Previous management experience within the motor trade.
• A strong understanding of aftersales operations and workshop processes.
• The ability to motivate a team and drive performance.
• Excellent communication, organisational and problem-solving skills.
• A commercially minded approach, with a focus on customer satisfaction and profitability.
• A full, valid UK driving licence.