Parts Advisor - Customer-Focused Parts & Warranty Support

Kemp Recruitment Ltd; Guildford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Stable, progressive environment

Competitive salary and benefits

Training and development opportunities

Job summary

Kemp Recruitment Ltd is seeking a Parts Advisor for a fixed Monday to Friday role in the United Kingdom. The position offers a salary in the £28,000–£32,000 range and involves handling customer calls, coordinating with engineers, and processing warranty claims and orders.

The ideal candidate will have experience in construction plant or transport, strong communication skills, and a customer-focused, proactive mindset to support the team and drive performance.

Qualifications

• Experience in construction plant, transport, or similar (parts/service preferred).
• Strong communication skills.
• Customer-focused with a proactive attitude.
• Team player with good organisation skills.

Responsibilities

• Handle customer calls and enquiries
• Liaise with engineers and internal teams
• Process warranty claims, sales and purchase orders
• Manage team inboxes
• Support daily team operations and cover where needed
• Monitor workload and support KPI performance
• Resolve escalated issues
• Drive continuous improvement and support new initiatives

Skills

Strong communication skills

Job description

Kemp Recruitment Ltd is seeking a Parts Advisor for a fixed Monday to Friday role in the United Kingdom. The position offers a salary in the £28,000–£32,000 range and involves handling customer calls, coordinating with engineers, and processing warranty claims and orders.

The ideal candidate will have experience in construction plant or transport, strong communication skills, and a customer-focused, proactive mindset to support the team and drive performance.