Aftersales Advisor: Training, Growth & EV Booking Expert

Citygate Automotive Ltd; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Access to in-house training academy

Electric Vehicle (EV) Training

Employee assistance programme

Standard company benefits like pension and life assurance

Job summary

Citygate Automotive Ltd in the United Kingdom is seeking an Aftersales Customer Service Advisor to deliver exceptional customer service by managing service and repair bookings effectively. The role involves answering calls, booking vehicles, and responding to customer inquiries through various channels.

The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to customer care. This position offers a range of employee benefits including access to training programs and discounts.

Qualifications

• Ideally have excellent communication skills and a good telephone manner.
• Capable of multi-tasking while providing customer service.
• Demonstrates a positive and friendly attitude in the workplace.

Responsibilities

• Manage service and repair booking enquiries efficiently.
• Book customer vehicles into RTC accurately.
• Provide professional customer service in multiple channels.

Skills

Excellent communication skills

Good telephone manner

Great computer skills

Ability to multi-task

Commitment to customer care

Positive attitude

Work ethic

Job description

Citygate Automotive Ltd in the United Kingdom is seeking an Aftersales Customer Service Advisor to deliver exceptional customer service by managing service and repair bookings effectively. The role involves answering calls, booking vehicles, and responding to customer inquiries through various channels.

The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to customer care. This position offers a range of employee benefits including access to training programs and discounts.