Aftersales Customer Service Coordinator (Housing)

Blue Octopus Recruitment Limited; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing service provider is seeking a Customer Service Co-ordinator for their Midlands team in Birmingham. The role involves providing exceptional aftersales service, resolving customer enquiries and complaints efficiently. A background in customer service within the housing sector is essential. Strong communication and problem-solving skills, along with proficiency in MS Office and Microsoft Dynamics, are required. Join us to help deliver a culture of excellence and satisfaction in customer experience.

Benefits

Holidays - 26 days + ability to purchase additional holiday

Annual bonus linked to company performance

Private medical insurance

Life Assurance

Pension

Digital GP and Employee assistance programme

Sharesave scheme

Access to discount portal, LifeStyle Hub

Qualifications

• Experience in customer service, particularly in housing.
• Ability to resolve enquiries, defects, and complaints within stipulated timescales.
• Competency in using MS Office.

Responsibilities

• Provide effective aftersales service to customers.
• Communicate clearly with customers and subcontractors.
• Diagnose problems to reduce aftersales costs.

Skills

Customer service experience in the housing sector

Communication skills

Problem-solving skills

Proactiveness

Experience with MS Office and CRM Microsoft Dynamics

Tools

Microsoft Dynamics

Job description

A leading housing service provider is seeking a Customer Service Co-ordinator for their Midlands team in Birmingham. The role involves providing exceptional aftersales service, resolving customer enquiries and complaints efficiently. A background in customer service within the housing sector is essential. Strong communication and problem-solving skills, along with proficiency in MS Office and Microsoft Dynamics, are required. Join us to help deliver a culture of excellence and satisfaction in customer experience.