Aftersales & Credits Specialist

Wienerberger AG; Doncaster; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual bonus up to 4%

25 days’ holiday + bank holidays (buy

Volunteer day

Job summary

Wienerberger Ltd in Doncaster is seeking an Aftersales Advisor to act as a trusted custodian for Brick and Tile product customers. You will investigate issues, process credits, and coordinate remedial work with internal teams and external partners, ensuring clear communication and timely resolutions.

The role emphasizes strong customer service, complaint handling, and collaborative problem solving, with exposure to SAP and purchase-order processes.

Qualifications

• Strong customer service focus.
• Good experience of complaint and credit administration.
• Excellent communication and interpersonal skills.
• Problem solving approach.
• Excellent IT skills including Excel, Word and Outlook.
• Ability to negotiate and influence internal and external stakeholders.
• Reliable, efficient and conscientious team player.
• Knowledge of health and safety requirements.

Responsibilities

• Process enquiries and investigate issues with internal stakeholders including Credit Control, Despatch, Ports, Sales, Supply Chain, Technical teams and factories.
• Process the agreed outcomes following an investigation, such as returning/replacing products for customers.
• Action requests relating to credits, letters and any remedial work.
• Request quotes, raise purchase orders on SAP, and arrange remedial works with customers and contractors.
• Communicate with Logistics regarding transport damage claims.
• Issue standard letters relating to product complaints and liaise with factories on colour and texture issues.
• Log and process credits and debits and update SAP pricing where required.
• Answer emails and calls relating to returns, replacement orders and remedial work.
• Maintain documentation, audit trails and appropriate authorisations for complaints and credits.
• Provide updates on credits and complaints and maintain strong stakeholder relationships.

Skills

Customer service

Complaint handling

Credit administration

IT skills (Excel, Word, Outlook)

Communication

Health and safety awareness

SAP (desirable)

Remedial work processes (desirable)

Construction/building products (desir)

Audit trails/documentation (desirable)

Tools

SAP

Job description

Wienerberger Ltd in Doncaster is seeking an Aftersales Advisor to act as a trusted custodian for Brick and Tile product customers. You will investigate issues, process credits, and coordinate remedial work with internal teams and external partners, ensuring clear communication and timely resolutions.

The role emphasizes strong customer service, complaint handling, and collaborative problem solving, with exposure to SAP and purchase-order processes.