Technical Aftercare Advisor

wienerberger; Doncaster; Vor Ort; GBP 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Annual bonus up to 4%

25 days’ holiday plus bank holidays

Volunteer day + health and wellbeing

Zusammenfassung

Wienerberger Ltd is seeking a Technical Aftersales Advisor to provide expert technical support and customer-facing service for brick and tile products from the Sandtoft site near Doncaster. You will investigate complaints, decide on remote vs on-site resolutions, and work with Manufacturing, Sales, and Quality teams to deliver high-quality outcomes.

The role emphasizes strong communication, problem-solving, and collaboration across technical and commercial colleagues, with opportunities for

Qualifikationen

• Ability to understand technical products and supply chain processes.
• Strong communication and interpersonal skills for customer interactions.
• Customer service driven with a problem-solving approach.
• Good IT skills including Excel, Word, Outlook and PowerPoint.
• Collaborative mindset and ability to liaise with cross-functional teams.

Aufgaben

• Investigate and resolve customer complaints in a timely manner.
• Serve as central point of control for manufacturing-related complaints.
• Carry out detailed technical investigations using product and customer information.
• Decide whether issues can be resolved remotely or require escalation or site visits.
• Coordinate site visits with Plant Managers and Technical teams as needed.
• Work with Sales, Supply Chain, Logistics and Quality teams to identify root causes.
• Provide clear communication on complaint outcomes and next steps.
• Identify recurring issues and support continuous improvement initiatives.
• Build and maintain strong relationships with internal and external stakeholders.

Kenntnisse

Technical knowledge

Customer service

Communication

Problem solving

Analytical skills

IT skills

Excel

PowerPoint

Collaboration

Negotiation

Tools

SAP

Jobbeschreibung

Join us as a Technical Aftersales Advisor

Wienerberger Ltd manufactures and provides wall, roof and landscaping products for the construction sector. We offer innovative and sustainable solutions across the whole building envelope for new build, renovation projects and across the building industry.

About The Role

As a Technical Aftersales Advisor you will be a trusted aftersales support for customers, providing technical support and resolving product related concerns. You will carry out detailed investigations, work closely with colleagues across the business, and help deliver a consistent, high-quality customer experience through clear communication and sound technical assessment. The role will support customers of our Brick and Tile products.

Duties Include

• Investigate and resolve customer complaints in a timely manner
• Act as the central point of control for manufacturing-related complaints
• Carry out detailed technical investigations using product and customer information
• Decide whether issues can be resolved remotely or require escalation or site visits
• Coordinate requirements and objectives for site visits where needed
• Work with Plant Managers and Technical teams to identify root causes and solutions
• Collaborate with Sales, Supply Chain, Logistics and Quality teams
• Provide clear communication on complaint outcomes and next steps
• Identify recurring issues and support continuous improvement activities
• Build and maintain strong relationships with internal and external stakeholders

This role helps us maintain the quality and reputation of our products while supporting customers through effective problem solving. Your work will contribute to continuous improvement, strengthen customer confidence, and support our commitment to delivering reliable building solutions.

There are opportunities for career development, ongoing learning, and collaboration with colleagues across technical, operational, and commercial teams.

This role is based at Sandtoft. The site is accessible from Doncaster, Scunthorpe and surrounding areas, with convenient road links serving the local region. Free parking is available at site.

Working hours

Full time – Mon to Fri. 8.30 am to 5pm.

Essential

About you

• Ability to understand technical products and supply chain processes
• Strong communication and interpersonal skills
• Customer service focused approach
• Strong problem solving and analytical skills
• Ability to negotiate and influence others
• Good IT skills including Excel, Word, Outlook and PowerPoint
• Reliable and collaborative approach to work
• Commitment to health and safety standards

Desirable

• Knowledge of SAP
• Experience supporting technical product investigations
• Understanding of manufacturing or construction products
• Experience working with cross-functional teams

About Our Benefits

• Salary - competitive
• Annual bonus up to 4%
• You’ll have 25 days’ holiday plus bank holidays. Holiday flexibility means you can buy up to four extra days and sell up to two. You’ll also get an extra day each year to volunteer.
• Support is there when you need it through our employee assistance and wellbeing programmes. This includes a 24/7 online GP, access to counselling, mental health support, and get fit programmes.
• Health and wellbeing benefits include dental cover, a health cash plan, and eye tests.
• Financial advice and support are available, including expert guidance from our pension provider and help with savings and loan options.
• Discounts are available with a range of retailers, gyms, and wienerberger products.
• Life assurance is provided at twice your annual salary.
• You can join our Share Incentive Plan and our Employee Profit Participation Programme, so you share in our success

About Us

wienerberger UK & Ireland is building for what’s next - delivering full building envelope solutions for the built environment. Uniting leading brands and expertise, we empower our partners to create lasting impact, with quality products, technical support, and a shared commitment to progress.

Wienerberger is pronounced “vee-ner-ber-ger”.

Join us as a Technical Aftersales Advisor and help us shape tomorrow - because we’re building for what’s next – and that starts with you.

The closing date for this role is subject to change and may be closed earlier than advertised.