Aftersales Advisor

Wienerberger AG; Doncaster; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual bonus up to 4%

25 days’ holiday + bank holidays (buy

Volunteer day

Job summary

Wienerberger Ltd in Doncaster is seeking an Aftersales Advisor to act as a trusted custodian for Brick and Tile product customers. You will investigate issues, process credits, and coordinate remedial work with internal teams and external partners, ensuring clear communication and timely resolutions.

The role emphasizes strong customer service, complaint handling, and collaborative problem solving, with exposure to SAP and purchase-order processes.

Qualifications

• Strong customer service focus.
• Good experience of complaint and credit administration.
• Excellent communication and interpersonal skills.
• Problem solving approach.
• Excellent IT skills including Excel, Word and Outlook.
• Ability to negotiate and influence internal and external stakeholders.
• Reliable, efficient and conscientious team player.
• Knowledge of health and safety requirements.

Responsibilities

• Process enquiries and investigate issues with internal stakeholders including Credit Control, Despatch, Ports, Sales, Supply Chain, Technical teams and factories.
• Process the agreed outcomes following an investigation, such as returning/replacing products for customers.
• Action requests relating to credits, letters and any remedial work.
• Request quotes, raise purchase orders on SAP, and arrange remedial works with customers and contractors.
• Communicate with Logistics regarding transport damage claims.
• Issue standard letters relating to product complaints and liaise with factories on colour and texture issues.
• Log and process credits and debits and update SAP pricing where required.
• Answer emails and calls relating to returns, replacement orders and remedial work.
• Maintain documentation, audit trails and appropriate authorisations for complaints and credits.
• Provide updates on credits and complaints and maintain strong stakeholder relationships.

Skills

Customer service

Complaint handling

Credit administration

IT skills (Excel, Word, Outlook)

Communication

Health and safety awareness

SAP (desirable)

Remedial work processes (desirable)

Construction/building products (desir)

Audit trails/documentation (desirable)

Tools

SAP

Job description

Join us as an Aftersales Advisor based at our office in Sandtoft, Doncaster

Wienerberger Ltd manufactures and provides wall, roof and landscaping products for the construction sector. We offer innovative and sustainable solutions across the whole building envelope for new build, renovation projects and across the building industry.

About the Role

As an Aftersales Advisor you will be a trusted advisor for customers of our Brick and Tile products, investigating issues, resolving complaints and credits, and delivering a high-quality customer service experience. You will collaborate with internal teams and external partners to ensure enquiries are handled efficiently, accurately, and with clear communication throughout.

Duties also include:

• Process enquiries and investigate issues with internal stakeholders including Credit Control, Despatch, Ports, Sales, Supply Chain, Technical teams and factories
• Process the agreed outcomes following an investigation, such as returning/replacing products for customers.
• Action requests relating to credits, letters and any remedial work
• Request quotes, raise purchase orders on SAP, and arrange remedial works with customers and contractors
• Communicate with Logistics regarding transport damage claims
• Issue standard letters relating to product complaints and liaise with factories on colour and texture issues
• Log and process credits and debits and update SAP pricing where required
• Answer emails and calls relating to returns, replacement orders and remedial work
• Maintain documentation, audit trails and appropriate authorisations for complaints and credits
• Provide updates on credits and complaints and maintain strong stakeholder relationships

Your work will help us provide excellent service to our customers, strengthen long-term relationships and support operational excellence across the business. By resolving issues quickly and professionally, you will contribute directly to customer confidence and business performance.

There are opportunities for career development, ongoing learning and collaboration with colleagues across multiple functions throughout the business.

This role is based at Sandtoft. The site is accessible from Doncaster, Scunthorpe and surrounding areas, with convenient road links across the region. Free parking is available at the site.

Working hours: 8.30am to 5.00pm, Monday to Friday

About You

Essential

• Strong customer service focus
• Good experience of complaint and credit administration
• Excellent communication and interpersonal skills
• Problem solving approach
• Excellent IT skills including Excel, Word and Outlook
• Ability to negotiate and influence internal and external stakeholders
• Reliable, efficient and conscientious team player
• Knowledge of health and safety requirements

Desirable

• Experience of SAP
• Experience working with remedial work processes
• Knowledge of construction or building products
• Experience managing audit trails and documentation

About our Benefits

• Salary - competitive
• Annual bonus up to 4%
• You’ll have 25 days’ holiday plus bank holidays. Holiday flexibility means you can buy up to four extra days and sell up to two. You’ll also get an extra day each year to volunteer.
• Support is there when you need it through our employee assistance and wellbeing programmes. This includes a 24/7 online GP, access to counselling, mental health support, and get fit programmes.
• Health and wellbeing benefits include dental cover, a health cash plan, and eye tests.
• Financial advice and support are available, including expert guidance from our pension provider and help with savings and loan options.
• Discounts are available with a range of retailers, gyms, and wienerberger products.
• Life assurance is provided at twice your annual salary.
• You can join our Share Incentive Plan and our Employee Profit Participation Programme, so you share in our success

About us

wienerberger UK & Ireland is building for what’s next - delivering full building envelope solutions for the built environment. Uniting leading brands and expertise, we empower our partners to create lasting impact, with quality products, technical support, and a shared commitment to progress.

Wienerberger is pronounced “vee-ner-ber-ger”

Join us as a Aftersales Advisor and help us shape tomorrow - because we’re building for what’s next – and that starts with you.

The closing date for this role is subject to change and may be closed earlier than advertised.