Aftersales Customer Service Advisor

Citygate Automotive Ltd; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Access to in-house training academy

Electric Vehicle (EV) Training

Employee assistance programme

Standard company benefits like pension and life assurance

Job summary

Citygate Automotive Ltd in the United Kingdom is seeking an Aftersales Customer Service Advisor to deliver exceptional customer service by managing service and repair bookings effectively. The role involves answering calls, booking vehicles, and responding to customer inquiries through various channels.

The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to customer care. This position offers a range of employee benefits including access to training programs and discounts.

Qualifications

• Ideally have excellent communication skills and a good telephone manner.
• Capable of multi-tasking while providing customer service.
• Demonstrates a positive and friendly attitude in the workplace.

Responsibilities

• Manage service and repair booking enquiries efficiently.
• Book customer vehicles into RTC accurately.
• Provide professional customer service in multiple channels.

Skills

Excellent communication skills

Good telephone manner

Great computer skills

Ability to multi-task

Commitment to customer care

Positive attitude

Work ethic

Job description

Role overview

We are looking for a Afterslaes Customer Service Advisor, who will be responsible for delivering an exceptional customer experience by managing service and repair booking enquiries efficiently and professionally. The role ensures customers receive prompt assistance while maintaining accurate records and ensuring the diary is fully booked in line with manufacturer standards and business targets.

Key responsibilities

Your key responsibilities as a Aftersales Customer Service Advisor will be:

• Answer incoming telephone calls promptly, aiming to respond within three rings wherever possible.
• Provide a professional, friendly, and customer-focused service at all times.
• Identify and understand customer requirements through effective questioning and active listening.
• Manage customer wait times effectively, ensuring they remain below one minute wherever possible.
• Accurately book customer vehicles into RTC.
• Record all relevant customer information, service requirements, contact details, and payment information within the CRM system.
• Process and convert fleet bookings through platforms such as 1link.
• Respond promptly to customer enquiries received via email, website booking platforms, and live chat channels.
• Proactively contact customers from our database to secure service and repair bookings.
• Contribute to departmental targets through effective booking conversion and customer engagement.

About You

As a Aftersales Customer Service Advisor, you will ideally have the following skills and attributes:

• Excellent communication skills and a good telephone manner.
• Great computer skills and the ability to multi-task.
• High levels of commitment to providing the best customer care.
• A positive and friendly attitude in the work environment.
• An exceptional work ethic.

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Internal career progression opportunities across our various brands and locations
• Electric Vehicle (EV) Training levels 1- 4 depending on role
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme