Aftersales Advisor

Michael Page (UK); Brighouse; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a Senior Aftersales Advisor to enhance their customer service engagement. The role involves various customer interactions and requires proficient communication, empathy, and organizational skills. Joining this supportive and dynamic team offers competitive compensation and various employee benefits, including a company pension scheme and a cycle-to-work plan.

Benefits

Company pension scheme

Cycle-to-work scheme

Free on-site parking

Qualifications

• Previous experience in Customer Service is essential.
• Confident communication and active listening skills required.
• Comfortable in using CRM systems.
• Experience in a manufacturing environment is advantageous.

Responsibilities

• Engage with customers via phone, email, live chat, and social media.
• Guide customers through products and services confidently.
• Log interactions to track performance and identify trends.
• Escalate complex queries to senior team members.

Skills

Communication

Listening

Organisational Skills

Empathy

Tools

CRM Systems

Job description

• Well known business with a fantastic reputation within the industry.
• Excellent salary

About Our Client

My client is a well known organisation with a fantastic reputation of providing excellent service to their customers within their industry, they operate within the industrial and manufacturing industry, offering tailored solutions and a commitment to excellent service. They pride themselves on fostering a supportive and collaborative environment to meet customer needs effectively.

Job Description

• Engage with customers across phone, email, live chat, and social media.
• Turn complex situations into positive outcomes with empathy and efficiency.
• Guide customers through our products and services with confidence.
• Accurately log customer interactions to help track performance and identify trends.
• Identify trends and share findings with the wider team.
• Escalate any complex queries to senior team members.
• Liase with the wider business to resolve complex issues.

The Successful Applicant

A successful Senior Aftersales Advisor should have:

• Previous experience within Customer Service is essential.
• Confident communication and active listening skills.
• Highly organised with the ability to work in a fast paced environment.
• Comfortable in using CRM systems.
• Positive empathetic attitude.
• Experience of working in a manufacturing environment would be advantageous.

What's on Offer

• Competitive salary of £28,000-£33,000 per annum.
• Company pension scheme.
• Cycle-to-work scheme.
• Free and on-site parking.

Please note this role is fully office based.