Afternoon Tea Supervisor

The Alexander Hotel Collection; East Grinstead; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

4 weeks holiday

5 weeks holiday with service

8 Bank holidays

Free parking

Uniform

Discounted hotel stays for self and/​-

Job summary

Alexander House Hotel & Utopia Spa is seeking an Afternoon Tea Supervisor to oversee the service of afternoon tea and other F&B for residents, spa guests, and local visitors. The role covers a 5-day shift pattern including weekends, with start times around 9:00–9:30 and finish around 17:30–18:00, totaling 40 hours per week.

The successful candidate will have supervisory experience in a quality hotel/restaurant, strong guest service skills, and the ability to lead a team to maintain high

Qualifications

• Smart appearance.
• Excellent communication skills with a passion for guest service.
• Supervisory experience in a quality hotel/restaurant.
• Ability to manage and motivate a team of waiters/esses to ensure excellence.
• Must have your own transport due to our location and the shift work required for this role.

Responsibilities

• Ensuring the lounges and terraces (during fine weather) are prepared for service and are always presentable and welcoming.
• Meeting and greeting guests.
• Taking guest orders.
• Coaching employees to develop their skills and ensure service standards are met.
• Serving food and beverage including alcoholic beverages.
• Completing satisfaction checks and action all feedback.
• Resolving any service issues.
• Presenting bills to guests and taking payment.
• Ensuring the lounge/terraces are cleared/reset at the end of the shift ready for the next service.
• Ensuring work area is clean and tidy before closing.

Skills

Communication skills

Guest service

Team leadership

Transport required

Job description

Afternoon Tea Supervisor

Alexander House Hotel & Utopia Spa, East Street, Turners Hill, East Grinstead, Turners Hill, East Grinstead, West Sussex, RH10 4QD

£26,894.40 per annum + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition you will benefit from a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas

Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Role

Working in our beautiful Lounges and outside Terraces, when the weather permits, you will be responsible for the service of afternoon tea, and other food and beverage to residents, spa guests and local visitors. Candidates will be working on a shift pattern across 5 days including weekends, with shifts starting at 9am/9.30am and finishing 5.30/6.00pm, 40 hrs per week.

Main Duties of the Afternoon Tea Supervisor include;

• Ensuring the lounges and terraces (during fine weather) are prepared for service and are always presentable and welcoming
• Meeting and greeting guests
• Taking guest orders
• Coaching employees to develop their skills and ensure service standards are met
• Serving food and beverage including alcoholic beverages
• Completing satisfaction checks and action all feedback
• Resolving any service issues
• Presenting bills to guests and taking payment
• Ensuring the lounge/terraces are cleared/reset at the end of the shift ready for the next service
• Ensuring work area is clean and tidy before closing

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Red Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG's Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

Requirements;

• Smart appearance
• Excellent communication skills with a passion for guest service
• Supervisory experience within a quality food service hotel/restaurant required
• Ability to manage and motivate a team of waiters/esses to ensure excellence
• Must have your own transport due to our location and the shift work required for this role

#rosettes #finedining #foodandbeverage #hospitality #waiting