Afternoon Tea Supervisor: Elevate Guest Service

Alexander House Hotel & Utopia Spa; East Grinstead; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free car parking

Employee uniform

Discounted hotel accommodation for you

Discounted spa treatments

Discount on food & beverage

Birthday off paid

Job summary

Alexander House Hotel & Utopia Spa is seeking an Afternoon Tea Supervisor to lead a team in our lounges and terraces, delivering refined service to residents, spa guests and visitors. You will supervise service, take orders, coach staff and ensure standards are met across 5 days, including weekends, with shifts from 9am to 5.30pm or 6pm.

The role offers a salary of £26,894.40 per annum plus monthly service charge, 4 weeks holiday rising with service, and staff benefits such as parking,

Qualifications

• Supervisory experience within a quality hotel/restaurant.
• Strong guest service focus.
• Ability to lead a team of waiters/esses.

Responsibilities

• Preparing lounges and terraces for service and ensuring they are welcoming.
• Meeting and greeting guests; taking guest orders.
• Coaching staff to maintain service standards; serving beverages and food.
• Completing satisfaction checks and acting on feedback.
• Resolving service issues and presenting bills to guests.
• Clearing/resetting the lounge/terraces at end of shift; keeping area tidy.

Skills

Supervisory experience

Excellent communication skills

Smart appearance

Own transport

Job description

Alexander House Hotel & Utopia Spa is seeking an Afternoon Tea Supervisor to lead a team in our lounges and terraces, delivering refined service to residents, spa guests and visitors. You will supervise service, take orders, coach staff and ensure standards are met across 5 days, including weekends, with shifts from 9am to 5.30pm or 6pm.

The role offers a salary of £26,894.40 per annum plus monthly service charge, 4 weeks holiday rising with service, and staff benefits such as parking,