Assistant Restaurant Manager

Alexander House Hotel & Utopia Spa; Dartford; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

4 weeks holiday increasing to 5

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel accommodation for you

Discounted hair treatments at UtopiaSp

Discount off all food & beverage

Refer a friend staff recruitment

Anniversary benefits: birthday off, on

Job summary

Rowhill Grange Hotel & Utopia Spa, just outside London, is seeking an Assistant Restaurant Manager to oversee service in RG's Fine Dining Restaurant & Elements Bar. You will lead the dining team, ensure guest satisfaction and maintain high service standards across breakfast, lunch and dinner seven days a week.

The role requires supervisory experience in a quality hotel/restaurant, a smart appearance and excellent communication. You must have own transport due to location and shift patterns.

Qualifications

• Experience in a supervisory role within a quality hotel/restaurant.
• Ability to manage and motivate a team of waiters/esses to ensure excellence.
• Must have own transport due to location and shift work.
• Smart appearance and excellent communication skills.

Responsibilities

• Prepare restaurant for service.
• Brief staff and allocate duties for shifts.
• Greet guests and take orders.
• Roster staff effectively.
• Coach and train new employees alongside Restaurant Manager.
• Provide food and beverage service including alcoholic drinks.
• Handle satisfaction feedback and resolve issues.
• Present bills and process payments.
• Reset restaurant for next service and maintain cleanliness.

Skills

Staff management

Guest service

Communication

Team motivation

Job description

ASSISTANT RESTAURANT MANAGER

£29,000 per annum + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition you will benefit from a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining. We also operate a range of beautiful private dining rooms for functions, weddings, celebrations, conferences and other events.

Please see our website for a full list of facilities and sample menus

The Role

Working in our RGs Fine Dining Restaurant & Elements Bar the Assistant Restaurant Manager will have responsibility for the service of food and beverage to residents, spa guests and local visitors. Service for guests covers breakfast, lunch and dinner 7 days per week so candidates must be available for flexible shift patterns working 40 hrs per week across 5 days including weekends.

Main Duties include;

• Ensuring the restaurant is prepared for service
• Ensuring employees are given a service brief and are allocated duties for their shift
• Meeting and greeting guests
• Taking guest orders
• Effective rostering of employees
• Supporting the Restaurant Manager with the recruitment, induction, training and coaching of new employees
• Supporting the Restaurant Manager with coaching a team of 18 employees to develop their skills and ensure service standards are met
• Serving food and beverage including alcoholic beverages
• Completing satisfaction checks and action all feedback
• Resolving any service issues
• Presenting bills to guests and taking payment
• Ensuring the restaurant is reset at the end of the shift ready for the next service
• Ensuring work area is clean and tidy before closing

Requirements;

• Smart appearance
• Excellent communication skills with apassion for guest service
• Management or Supervisory experience within a quality food service hotel/restaurant required
• Ability to manage and motivate a team of waiters/esses to ensure excellence
• Must have your own transport due to our location and the shift work required for this role