Afternoon Tea Supervisor – Luxury Hotel & Spa

The Alexander Hotel Collection; East Grinstead; Presencial; GBP 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

4 weeks holiday

5 weeks holiday with service

8 Bank holidays

Free parking

Uniform

Discounted hotel stays for self and/​-

Descripción de la vacante

Alexander House Hotel & Utopia Spa is seeking an Afternoon Tea Supervisor to oversee the service of afternoon tea and other F&B for residents, spa guests, and local visitors. The role covers a 5-day shift pattern including weekends, with start times around 9:00–9:30 and finish around 17:30–18:00, totaling 40 hours per week.

The successful candidate will have supervisory experience in a quality hotel/restaurant, strong guest service skills, and the ability to lead a team to maintain high

Formación

• Smart appearance.
• Excellent communication skills with a passion for guest service.
• Supervisory experience in a quality hotel/restaurant.
• Ability to manage and motivate a team of waiters/esses to ensure excellence.
• Must have your own transport due to our location and the shift work required for this role.

Responsabilidades

• Ensuring the lounges and terraces (during fine weather) are prepared for service and are always presentable and welcoming.
• Meeting and greeting guests.
• Taking guest orders.
• Coaching employees to develop their skills and ensure service standards are met.
• Serving food and beverage including alcoholic beverages.
• Completing satisfaction checks and action all feedback.
• Resolving any service issues.
• Presenting bills to guests and taking payment.
• Ensuring the lounge/terraces are cleared/reset at the end of the shift ready for the next service.
• Ensuring work area is clean and tidy before closing.

Conocimientos

Communication skills

Guest service

Team leadership

Transport required

Descripción del empleo

Alexander House Hotel & Utopia Spa is seeking an Afternoon Tea Supervisor to oversee the service of afternoon tea and other F&B for residents, spa guests, and local visitors. The role covers a 5-day shift pattern including weekends, with start times around 9:00–9:30 and finish around 17:30–18:00, totaling 40 hours per week.

The successful candidate will have supervisory experience in a quality hotel/restaurant, strong guest service skills, and the ability to lead a team to maintain high