Spare Parts & Aftersales Support Specialist

Confidential; Hessle; On-site; GBP 22,000 - 30,000; Full time

Job summary

Confidential in Hessle is seeking an Aftersales Coordinator to join a collaborative engineering-focused team. You will liaise with customers to manage spare parts enquiries, quotations and orders, driving a smooth end-to-end service from initial contact to delivery.

You will build lasting relationships, develop technical product knowledge and contribute to continuous improvement across the aftersales function, supported by ERP/CRM systems and a proactive, solution‑oriented approach.

Qualifications

• Experience in customer service, sales administration, order processing or a similar customer-facing role.
• Strong organisational skills with the ability to manage multiple enquiries and priorities accurately.
• Confident communication and proactive relationship-building to resolve queries.

Responsibilities

• Customer Relationships: Build and maintain positive relationships with customers and commercial partners, responding to enquiries and providing helpful, timely support.
• Quotations and Sales Support: Prepare accurate quotations for spare parts and services, proactively following up on opportunities and helping customers identify suitable solutions.
• Order Management: Process customer orders using ERP systems, ensuring accurate pricing, product information, delivery schedules and order confirmations.
• Customer Communication: Keep customers informed about order progress, delivery times and transport arrangements, working collaboratively to resolve any queries or concerns.
• Continuous Improvement: Work closely with internal teams to identify opportunities to improve customer service, support sales activity and contribute to wider business projects.

Skills

Customer service

Sales administration

Order processing

Communication skills

Organisational skills

Relationship building

Sales experience

Tools

ERP systems

CRM systems

SAP

Job description

Confidential in Hessle is seeking an Aftersales Coordinator to join a collaborative engineering-focused team. You will liaise with customers to manage spare parts enquiries, quotations and orders, driving a smooth end-to-end service from initial contact to delivery.

You will build lasting relationships, develop technical product knowledge and contribute to continuous improvement across the aftersales function, supported by ERP/CRM systems and a proactive, solution‑oriented approach.