After Sales Technical Administrator

NMS Recruit Limited; England; On-site; GBP 30,000 - 42,000; Full time

Job summary

NMS Recruit Limited is seeking an experienced After Sales Technical Administrator to strengthen our growing technical and customer support function in the United Kingdom. The role combines warranty administration, spare parts coordination and dealer support, linking customers, dealers, engineering and logistics to resolve issues efficiently.

The ideal candidate has 3+ years in service or warranty, with a background in automotive, machinery or technical environments.

Qualifications

• 3+ years in service, aftersales, warranty or technical support.
• Background in automotive, engineering, machinery or technical environment.
• Warranty administration experience is highly beneficial.

Responsibilities

• Support full aftersales process from technical enquiries to warranty claims.
• Manage spare parts orders and dealer support with accuracy.
• Coordinate with engineering, logistics and internal teams to resolve issues.

Skills

Technical understanding

Administration skills

Warranty experience

CRM software

ERP systems

SAP experience

Problem solving

Communication skills

Dealer communication

Tools

SAP

CRM software

Job description

Technical Support Warranty Administration Aftersales Engineering
We are looking for an experienced After Sales Technical Administrator to join a growing technical and customer support function.
This is a varied role combining technical support, warranty administration, spare parts coordination and dealer support. You will act as an important link between customers, dealers, engineering, logistics and internal departments, helping resolve technical issues while ensuring warranty claims and aftersales processes are managed accurately and efficiently.
The position would suit someone with a background in automotive, engineering, machinery, technical service or aftersales who enjoys both problem-solving and administration.
The Role
You will be responsible for supporting the full aftersales process, from handling technical enquiries and warranty claims through to spare parts orders, dealer support and product issue management.
Skills & Experience
We are looking for someone with a combination of technical understanding and strong administration skills.
At least 3 years' experience within service, aftersales, warranty or technical support.
Previous experience within an automotive, engineering, machinery or technical environment.
Experience working within a workshop, technical support or service environment would be advantageous.
Previous warranty administration experience would be highly beneficial.
Strong technical problem-solving skills.
The ability to understand technical manuals, drawings and diagnostic information.
Experience using CRM or ERP systems.
SAP experience would be advantageous.
Strong organisational and administrative skills.
Excellent written and verbal communication skills.
Confidence communicating with dealers, customers, suppliers and internal departments.
For more information please contact Alex Drury - NMS Recruit

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us .