After-Sales Care Specialist — CRM & Customer Experience

Hunters Recruitment & Training Ltd; Brighton; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

31 days annual leave

Bonus scheme (OTE £2,500–£4,500 per yr

Job summary

Hunters Recruitment & Training Ltd in Brighton is seeking a hands‑on Customer Care – After Sales specialist to own post‑sale enquiries, coordinate follow‑ups and work with internal teams to resolve issues.

You’ll handle aftercare cases, maintain accurate CRM records, manage the Trustpilot account and help improve the overall customer experience. This full‑time role (37.5 hours) pays £27,000–£32,000 plus a KPI bonus. There is a Saturday shift per month and a company pension.

Qualifications

• Previous experience in customer aftercare.
• Excellent communication skills with a professional, empathetic and solution‑focused approach.
• Strong organisation and attention to detail; able to manage multiple cases simultaneously.
• Comfortable using CRM systems, Microsoft Office and digital customer management tools.
• Experience with scheduling or field service management systems would be beneficial.

Responsibilities

• Act as the main point of contact for customers following sale.
• Manage customer queries, complaints and aftercare issues from start to resolution.
• Liaise with sales, manufacturing and other departments to resolve product-related issues.
• Maintain accurate customer records and case updates using the CRM system.
• Manage the company's Trustpilot account, responding to reviews and helping improve customer feedback.
• Identify recurring issues and support improvements to the overall customer experience.

Skills

Customer aftercare

Excellent communication

CRM systems

Microsoft Office

Digital customer management

Organisation

Attention to detail

Multi-case management

Scheduling

Tools

CRM systems

Microsoft Office

Job description

Hunters Recruitment & Training Ltd in Brighton is seeking a hands‑on Customer Care – After Sales specialist to own post‑sale enquiries, coordinate follow‑ups and work with internal teams to resolve issues.

You’ll handle aftercare cases, maintain accurate CRM records, manage the Trustpilot account and help improve the overall customer experience. This full‑time role (37.5 hours) pays £27,000–£32,000 plus a KPI bonus. There is a Saturday shift per month and a company pension.