Customer Care - After Sales

Hunters Recruitment & Training Ltd; Brighton; Vor Ort; GBP 27.000 - 32.000; Vollzeit

Benefits dieser Stelle

Pension scheme

31 days annual leave

Bonus scheme (OTE £2,500–£4,500 per yr

Zusammenfassung

Hunters Recruitment & Training Ltd in Brighton is seeking a hands‑on Customer Care – After Sales specialist to own post‑sale enquiries, coordinate follow‑ups and work with internal teams to resolve issues.

You’ll handle aftercare cases, maintain accurate CRM records, manage the Trustpilot account and help improve the overall customer experience. This full‑time role (37.5 hours) pays £27,000–£32,000 plus a KPI bonus. There is a Saturday shift per month and a company pension.

Qualifikationen

• Previous experience in customer aftercare.
• Excellent communication skills with a professional, empathetic and solution‑focused approach.
• Strong organisation and attention to detail; able to manage multiple cases simultaneously.
• Comfortable using CRM systems, Microsoft Office and digital customer management tools.
• Experience with scheduling or field service management systems would be beneficial.

Aufgaben

• Act as the main point of contact for customers following sale.
• Manage customer queries, complaints and aftercare issues from start to resolution.
• Liaise with sales, manufacturing and other departments to resolve product-related issues.
• Maintain accurate customer records and case updates using the CRM system.
• Manage the company's Trustpilot account, responding to reviews and helping improve customer feedback.
• Identify recurring issues and support improvements to the overall customer experience.

Kenntnisse

Customer aftercare

Excellent communication

CRM systems

Microsoft Office

Digital customer management

Organisation

Attention to detail

Multi-case management

Scheduling

Tools

CRM systems

Microsoft Office

Jobbeschreibung

• Experience in customer aftercare essential
• Comfortable using CRM systems, Microsoft Office and digital customer management

• Experience in customer aftercare essential
• Excellent communication skills
• Comfortable using CRM systems, Microsoft Office and digital customer management

Customer Care - After Sales

Brighton

£27,000-£32,000 + Bonus

Full-Time, Permanent 37.5 hours

This is a varied, hands‑on role focused on post‑sale customer care, managing aftercare cases and ensuring customers receive a professional and positive experience. You'll take ownership of customer queries, coordinate follow‑up requests and work closely with internal teams to resolve issues efficiently.

Customer Care - After Sales - The Role

• Act as the main point of contact for customers following sale
• Manage customer queries, complaints and aftercare issues from start to resolution.
• Liaise with sales, manufacturing and other departments to resolve product-related issues.
• Maintain accurate customer records and case updates using the CRM system.
• Manage the company's Trustpilot account, responding to reviews and helping improve customer feedback.
• Identify recurring issues and support improvements to the overall customer experience.

Customer Care - After Sales - About You

• Previous experience in customer aftercare
• Excellent communication skills with a professional, empathetic and solution‑focused approach.
• Strong organisation and attention to detail, with the ability to manage multiple cases simultaneously.
• Comfortable using CRM systems, Microsoft Office and digital customer management tools.
• Experience with scheduling or field service management systems would be beneficial.

Customer Care - After Sales - What's on Offer?

• £27,000-£32,000 salary, depending on experience.
• KPI‑based monthly bonus scheme, with OTE bonus of £2,500-£4,500 per annum.
• Monday-Friday, 9am-5.30pm, with a one‑hour lunch break.
• At least one Saturday shift per month, currently 9am-3pm, paid or taken as time off in lieu, subject to arrangement.
• 31 days' annual leave, inclusive of bank holidays, increasing with length of service.
• Pension scheme with employer contributions.