Aftersales Customer Care Specialist

LSH Auto Limited; Birmingham; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Mercedes-Benz training

Refer a friend scheme

Ongoing training and development

Platinum Plus Rewards

Colleague car purchase scheme

Eye care vouchers

Life assurance (4x salary)

31 days holiday (38 with service)

Wellbeing support

Company pension

Job summary

LSH Auto Limited is seeking an Aftersales Executive to act as the key liaison between customers and our service teams, ensuring aftersales services are delivered effectively. The role involves managing appointments, addressing enquiries, and following up with customers to guarantee satisfaction throughout their service experience.

Hours are 45 per week with a base salary of £30,387 plus OTE bonuses. You will work with the service and parts teams to keep customers informed and drive positive

Qualifications

• Experience in an aftersales or customer service role within the automotive sector.
• Exceptional communication skills and a commitment to delivering outstanding customer service.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced environment while managing multiple tasks.

Responsibilities

• Respond promptly to customer enquiries regarding service appointments and aftersales enquiries.
• Schedule and manage service appointments, ensuring optimal workflow in the service department.
• Collaborate closely with service and parts teams to provide timely updates and information to customers.
• Proactively seek customer feedback and address any issues or concerns in a professional manner.
• Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction.
• Work towards achieving key performance indicators related to aftersales service.

Skills

Customer service

Communication

Organizational skills

Multitasking

Valid driver’s licence

Job description

LSH Auto Limited is seeking an Aftersales Executive to act as the key liaison between customers and our service teams, ensuring aftersales services are delivered effectively. The role involves managing appointments, addressing enquiries, and following up with customers to guarantee satisfaction throughout their service experience.

Hours are 45 per week with a base salary of £30,387 plus OTE bonuses. You will work with the service and parts teams to keep customers informed and drive positive