Customer Care & Sales Support Specialist

Optima Recruitment Limited; Leatherhead; Vor Ort; GBP 25.000 - 27.000; Vollzeit

Benefits dieser Stelle

25 days holiday plus bank holidays

Car parking

Life Insurance after probationary

Healthcare after 3 years’ service

Pension scheme

Opportunities for career progression

Zusammenfassung

Optima Recruitment Limited are assisting a client in Leatherhead to recruit a Customer Service & Sales Support Specialist. This varied role combines handling calls, emails and enquiries with accurate order processing and proactive sales support to grow the product portfolio.

The ideal candidate will have solid customer service experience, excellent communication skills and good IT ability (Word/Excel). Working hours are 9am–5:30pm, with a 4pm finish on Fridays; salary is £25,000–£27,000

Qualifikationen

• Previous experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong IT skills with MS Office (Word/Excel).

Aufgaben

• Handle incoming calls, emails and customer enquiries, providing a professional, friendly and responsive service.
• Process customer orders accurately and efficiently, ensuring information is recorded correctly within the relevant systems.
• Manage and prioritise emails across individual and shared inboxes, ensuring enquiries are dealt with promptly.
• Maintain accurate customer records and ensure all relevant information is captured from calls, emails and other communications.
• Prioritise workload effectively, ensuring deadlines are met and customer requirements are handled efficiently.
• Undertake ad hoc projects and additional tasks as required, demonstrating flexibility and a willingness to support wider business objectives.

Kenntnisse

Customer service

Telephone communication

Excel

Word

Attention to detail

Organisational skills

Multitasking

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Optima Recruitment Limited are assisting a client in Leatherhead to recruit a Customer Service & Sales Support Specialist. This varied role combines handling calls, emails and enquiries with accurate order processing and proactive sales support to grow the product portfolio.

The ideal candidate will have solid customer service experience, excellent communication skills and good IT ability (Word/Excel). Working hours are 9am–5:30pm, with a 4pm finish on Fridays; salary is £25,000–£27,000