Customer Service & Sales Support Specialist

Optima Recruitment Limited; Leatherhead; Vor Ort; GBP 25.000 - 27.000; Vollzeit

Benefits dieser Stelle

25 days holiday plus bank holidays

Car parking

Life Insurance after probationary

Healthcare after 3 years’ service

Pension scheme

Opportunities for career progression

Zusammenfassung

Optima Recruitment Limited are assisting a client in Leatherhead to recruit a Customer Service & Sales Support Specialist. This varied role combines handling calls, emails and enquiries with accurate order processing and proactive sales support to grow the product portfolio.

The ideal candidate will have solid customer service experience, excellent communication skills and good IT ability (Word/Excel). Working hours are 9am–5:30pm, with a 4pm finish on Fridays; salary is £25,000–£27,000

Qualifikationen

• Previous experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong IT skills with MS Office (Word/Excel).

Aufgaben

• Handle incoming calls, emails and customer enquiries, providing a professional, friendly and responsive service.
• Process customer orders accurately and efficiently, ensuring information is recorded correctly within the relevant systems.
• Manage and prioritise emails across individual and shared inboxes, ensuring enquiries are dealt with promptly.
• Maintain accurate customer records and ensure all relevant information is captured from calls, emails and other communications.
• Prioritise workload effectively, ensuring deadlines are met and customer requirements are handled efficiently.
• Undertake ad hoc projects and additional tasks as required, demonstrating flexibility and a willingness to support wider business objectives.

Kenntnisse

Customer service

Telephone communication

Excel

Word

Attention to detail

Organisational skills

Multitasking

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Customer Service & Sales Support Specialist

Due to internal promotion and company growth, our client is looking for a proactive, customer-focused individual to join their team.

This is a varied role combining customer service, order processing and sales support with a focus on identifying opportunities to grow sales across their product portfolio.

• £25,000 to £27,000 (DOE)
• Based in Leatherhead
• 9am – 5:30pm (4pm finish on Friday)

Benefits:

• 25 days holiday plus bank holidays
• Car parking
• Life Insurance after probationary period
• Healthcare after 3 years’ service
• Pension scheme
• Opportunities for career progression

Job Description:

Customer Service

• Handle incoming calls, emails and customer enquiries, providing a professional, friendly and responsive service.
• Process customer orders accurately and efficiently, ensuring information is recorded correctly within the relevant systems.
• Manage and prioritise emails across individual and shared inboxes, ensuring enquiries are dealt with promptly.
• Maintain accurate customer records and ensure all relevant information is captured from calls, emails and other communications.
• Prioritise workload effectively, ensuring deadlines are met and customer requirements are handled efficiently.
• Undertake ad hoc projects and additional tasks as required, demonstrating flexibility and a willingness to support wider business objectives.

Sales Support & Lead Follow-Up

• Proactively identify opportunities to upsell and cross-sell products and services across their portfolio when dealing with customer enquiries and processing orders.
• Follow up on leads generated through marketing campaigns, engaging with prospective and existing customers to understand their requirements and identify potential sales opportunities.
• Work closely with Business Development Managers, sharing leads, customer insights and opportunities to support sales conversion.
• Recognise customer needs and confidently recommend relevant products or services where appropriate.

Person Specification:

• Previous experience in a customer service role
• A friendly, articulate and professional manner, with confidence communicating over the telephone.
• Excellent written and verbal communication skills.
• A positive, proactive and motivated approach, with a genuine commitment to delivering excellent customer service.
• Strong organisational skills, excellent attention to detail and the ability to manage competing priorities.
• Good working knowledge of Microsoft Office, particularly Word and Excel.
• A flexible, hands-on approach and the willingness to get involved in a variety of tasks and projects.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.