Customer Experience Specialist (Hybrid)

Impression Recruitment Ltd.; Harrogate; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

32 days holiday

Employee benefits

Job summary

Impression Recruitment Ltd. is seeking a Customer Support Executive in Harrogate. The role focuses on delivering outstanding customer experiences across sales and aftersales, handling enquiries, bookings and technical support with a proactive approach.

Hybrid working is available after training and probation. The position offers £27,500–£29,500, 37.5 hours per week, and a supportive environment adaptable to changing priorities and customer needs.

Qualifications

• Customer-focused with proactive approach to support.
• Excellent communication and relationship-building skills.
• Team player who collaborates across functions.
• Strong attention to detail and accurate record keeping.
• Experience using CRM or business systems.

Responsibilities

• Be first point of contact for customer enquiries via phone, email, and digital channels.
• Support sales leads with regular engagement, follow-ups and bookings.
• Provide aftersales support for technical queries and complaints.
• Take ownership of cases, liaising with suppliers and internal teams.
• Build rapport and deliver a positive customer experience.
• Maintain accurate records of interactions using CRM systems.
• Direct enquiries to suitable teams when needed.
• Manage cases to meet service standards and SLAs.
• Collaborate with colleagues to adapt to priorities and improve CX.

Skills

Customer focus

Excellent communication

Team player

Attention to detail

CRM experience

Proactive approach

Tools

CRM software

Job description

Impression Recruitment Ltd. is seeking a Customer Support Executive in Harrogate. The role focuses on delivering outstanding customer experiences across sales and aftersales, handling enquiries, bookings and technical support with a proactive approach.

Hybrid working is available after training and probation. The position offers £27,500–£29,500, 37.5 hours per week, and a supportive environment adaptable to changing priorities and customer needs.