Aerospace Logistics: Customer Care Specialist

Kuehne + Nagel; Staines-upon-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in the UK is seeking an Aerospace International Logistics Specialist to enhance customer service and meet operational excellence. This role involves handling customer inquiries, processing job orders, and fostering relationships with clients. Ideal candidates will have extensive customer service experience in freight forwarding, particularly in air logistics, and a solid understanding of the aerospace field. This position offers a structured work schedule of 4 days on and 4 days off.

Benefits

Contributory pension plan

Route 2 Rewards scheme

Employee assistance program

Access to well-being center

Qualifications

• Extensive customer service experience in freight forwarding, particularly in air logistics.
• Experience in the aerospace field is preferred.
• Good communication skills in English, both written and verbal.

Responsibilities

• Maintain and enhance customer services by ensuring procedures are followed.
• Assist clients with job orders and provide continuous notifications.
• Develop and maintain relationships with clients.

Skills

Customer service experience

Knowledge of airline routings

Verbal and written communication skills

Microsoft Office proficiency

Job description

A leading logistics company in the UK is seeking an Aerospace International Logistics Specialist to enhance customer service and meet operational excellence. This role involves handling customer inquiries, processing job orders, and fostering relationships with clients. Ideal candidates will have extensive customer service experience in freight forwarding, particularly in air logistics, and a solid understanding of the aerospace field. This position offers a structured work schedule of 4 days on and 4 days off.