Advice and Guidance Officer - South East England

WEBRECRUIT; United Kingdom; Remote; GBP 31,000 - 40,000; Full time

Job summary

A charity for the hearing impaired seeks an Advice and Guidance Officer to provide tailored support and advice to families. This home-based role includes flexible hours and 25 days of holiday. Ideal candidates will have substantial experience in person-centred support, along with a strong understanding of deafness and Additional Support Needs. The charity promotes equal opportunities and provides a supportive working environment.

Benefits

Flexible hours

25 days' holiday plus extra at Christmas

Healthcare Cashplan

Pension with employer contribution

Qualifications

• Significant experience delivering person-centred support to families.
• Strong working knowledge of education and Additional Support Needs.
• Understanding of deafness and its impact on child development.

Responsibilities

• Deliver tailored information and advice to individuals.
• Support individuals in articulating their needs.
• Develop relationships with professionals supporting the hearing impaired.
• Attend events to provide information and advice.

Skills

Experience in person-centred support

Information and advice provision

Strong digital skills

Understanding of deafness

Job description

Overview

Advice and Guidance Officer - South East England

Expiry date: 23:59, Mon, 29th Sep 2025

Location: Home-based UK

Salary: £31,720 - £39,650 per annum

The role

Our client is looking for an Advice and Guidance Officer who can make a meaningful difference in the lives of people with hearing impairments.

A key focus of this role will be delivering the service remotely using technology. In addition, you will use your interpersonal skills and experience working with families to connect with local community groups, raise awareness of our services, promote membership, and provide support to families, deaf young people, and professionals.

Applicants should live in the South East of England.

What you\'ll do

• Deliver tailored information and advice to individuals and groups of people with hearing impairments.
• Support the hearing impaired in becoming more confident in articulating their needs independently.
• Help hearing impaired people, and their families explore their options and decide on a preferred course of action.
• Develop and maintain effective relationships with professionals and organisations that support the hearing impaired.
• Attend both in-person and online events to provide information and advice tailored to different audiences.

What you\'ll need

• Significant experience and understanding of the skills and practices required to deliver person-centred support to children, young people, and their families.
• Experience of providing information and advice to families and young people, both digitally and face-to-face.
• A strong working knowledge of education and Additional Support Needs (ASN), including relevant legislation, government guidance, and local implementation.
• An understanding of deafness and its impact on children, family dynamics, raising a deaf child, and child development, translating this into effective, child-centred practice.
• Strong digital skills and a sound understanding of agile values and principles.
• A criminal record check / DBS disclosure (if offered the position).

What you\'ll get

• Home-based working with flexible hours.
• 25 days' holiday - plus an additional 3 days at Christmas (and bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan.
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

What our client does

Our client is a charity for the hearing impaired. They give expert support, raise awareness, and campaign for the rights of people with hearing impairments, so they have the same opportunities as everyone else.

Disability Confidence

Our client is a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact them with any accessibility or reasonable adjustment enquiries.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.