Adventure Sports Customer Operations Lead

Zest 4 Talent; Headcorn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist recruitment agency is seeking a Customer Operations Manager for an exciting adventure sports company in England. The role involves overseeing site operations, managing a customer experience team, and ensuring compliance with regulations. The ideal candidate will possess strong organizational and leadership skills, a solution-oriented mindset, and a passion for adventure sport. A competitive salary of approximately £40k is offered alongside the opportunity to work in a dynamic environment.

Qualifications

• Experience in customer-centric roles or hospitality can be beneficial.
• Ability to perform multitasking in a fast-paced environment.

Responsibilities

• Oversee all operational activity at the site.
• Ensure operational days meet set KPIs and metrics.
• Manage a 12-month rota and report recruitment needs.
• Ensure compliance with regulations and site maintenance.
• Conduct staff reviews and maintain records.
• Oversee the Customer Experience team and apprentices.
• Support recruitment processes for the Customer Experience team.

Skills

Organisational mindset

Team leadership skills

Solution resolution approach

Attention to detail

Passion for adventure sport

Job description

A specialist recruitment agency is seeking a Customer Operations Manager for an exciting adventure sports company in England. The role involves overseeing site operations, managing a customer experience team, and ensuring compliance with regulations. The ideal candidate will possess strong organizational and leadership skills, a solution-oriented mindset, and a passion for adventure sport. A competitive salary of approximately £40k is offered alongside the opportunity to work in a dynamic environment.