Adventure Operations Specialist

Xperience Xscape Travels; Remote; GBP 25,000 - 45,000; Full time

Job summary

A travel services company is seeking an Adventure Operations Specialist to support travelers at every stage of their journey. You will respond to client queries, assist with itinerary changes, and ensure trip satisfaction. Ideal candidates should have a customer service background and be organized and detail-oriented. This role offers remote work, flexible hours, and growth opportunities within a mission-driven team that values client experiences.

Benefits

Travel perks, discounted rates, and insider access

Growth opportunities through training and team support

Qualifications

• Experience in customer service, preferably in the travel industry.
• Organized, detail-oriented, and proactive work style.
• Ability to learn new tools and systems.

Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem-solving skills.

Job description

Job Description:
As a Adventure Operations Specialist, you’ll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you’ll be their trusted point of contact.

At Xperience Xscape Travels in the United States, we take pride in offering thoughtful, high-quality service that makes every client feel valued.

Key Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem-solving skills.
• Remote freedom — work anywhere with flexible hours.
• Travel perks, discounted rates, and insider access.
• Growth opportunities through training and team support.
• Join a mission-driven team that loves creating memorable experiences.

What We’re Looking For

• Customer service background (travel experience is a plus).
• Organized, detail-oriented, and proactive work style.
• Comfortable learning new tools and systems.