Advanced IT Support Technician — 2 Days In Office

Sadler Recruitment Ltd; Port Talbot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A small consultancy firm in Port Talbot seeks an IT Support Technician to provide advanced technical support for clients. Responsibilities include troubleshooting, second-line support, and maintaining detailed documentation. Candidates should have relevant IT support experience and technical knowledge of IT systems. This is an excellent opportunity for career progression and learning new technologies.

Qualifications

• Proven experience in an IT support/Service Desk role.
• Competent technical knowledge of hardware, software, and network configurations.
• Experience supporting Microsoft applications including O365.

Responsibilities

• Provide second-line support for technical issues.
• Troubleshoot and diagnose escalated issues.
• Maintain detailed documentation of support activities.

Skills

IT support experience

Technical knowledge of IT systems

Communication skills

Customer-focused mindset

Education

Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional)

Tools

IT service management (ITSM) tools

Job description

A small consultancy firm in Port Talbot seeks an IT Support Technician to provide advanced technical support for clients. Responsibilities include troubleshooting, second-line support, and maintaining detailed documentation. Candidates should have relevant IT support experience and technical knowledge of IT systems. This is an excellent opportunity for career progression and learning new technologies.