Adult & Paediatric Crisis Worker - Nottinghamshire 0 Hours

De& I; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a dedicated support staff member for service users. The role includes acting as the first point of contact, supporting service users during their visits, and maintaining forensic standards. Ideal candidates will have experience in a customer-focused environment and possess a caring nature. This role requires a UK driving license and may involve travel to different locations. Comprehensive training and robust support for staff will be provided.

Benefits

Enhanced sickness pay scheme

Enhanced Maternity Pay

Well-being programme

6 weeks annual leave

Pension Scheme

Life Assurance

Apprenticeships

Employee Assistance Programme

£1500 sign-on bonus

Qualifications

• Able to maintain a high standard of DNA anticontamination between forensic cases.
• Experience working in a supportive or customer focused environment.
• Must have a UK driving license and access to a vehicle.

Responsibilities

• Act as the 1st point of contact for service users.
• Support service users and their families during visits.
• Liaise with other agencies regarding service user management.

Skills

IT skills

Customer service experience

Kind caring nature

Understanding of confidentiality

Job description

Key Responsibilities

• 1st point of contact for service users.
• Support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
• Assisting patients and liaising with other agencies regarding the management of the service user pathway.
• Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
• Be a key player within the SARC team and wider company network.

Essential Skills

• IT skills and basic administration.
• Experience working in a supportive or customer focused environment.
• Kind caring nature.
• Knowledge and understanding confidentiality.

Because of the nature of the Sexual Offence Examiner, applications are invited from females only.

This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e,

Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.

Advanced DBS and level 2 Police vetting will be required.

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice. Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long‑term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Clinical Forensic Healthcare

Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Benefits

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well‑being programme
• Advanced rota planning for better work‑life balance
• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Apprenticeships
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years' service £3000 estimated average overtime pay
• Contribution to relocation expenses should they wish to move
• T&C's apply
• £1500 pro rata sign‑on bonus
• £500 referral bonus
• £120 NMC registration fees per year
• £98.12 HCPC registration Fees per year