Adult & Paediatric Administrator / Crisis Worker - Essex-36 hours

Mountain Healthcare; Essex; On-site; GBP 28,000; Full time

Job summary

A leading healthcare provider in Essex seeks an Administrator / Crisis Worker to support victims of sexual assault. This full-time role involves both administrative duties and direct patient support, including assisting during forensic examinations. Ideal candidates will possess experience in care, safeguarding knowledge, and excellent administrative skills. The position offers a competitive salary of £27,921 pro rata and flexible shifts in a caring environment focused on trauma-informed care.

Benefits

Enhanced sickness pay scheme

Enhanced maternity pay after 1 year

Well-being programme

6 weeks annual leave

Pension scheme

Life assurance

Funding for higher education after 1 year

Qualifications

• Experience in care, social care, healthcare, and administration.
• Must live within 60 minutes of the appointed SARC.
• Flexible to travel if required.

Responsibilities

• Provide telephone information and support.
• Assist in administration and management processes for visitors.
• Support forensic examination and medical care.
• Ensure high DNA decontamination standards.
• Liaise with agencies about historic cases.

Skills

Experience of working with vulnerable adults and children

Knowledge and understanding of safeguarding

Knowledge and understanding of confidentiality

Experience completing administrative duties

Data manipulation skills

Ability to drive and access to a car

Female only applicants

Job description

About the Role

Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

The role of Administrator / Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.

Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape.

Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.

This will be a dual role with both Administrator and Crisis Worker responsibilities.

You will based at the Oakwood Place SARC, Essex

This is a Full-Time vacancy of 36 hours per week.

Salary : £27,921 pro Rata, (£12.75 per hour) based on FTE 42 hours working week.

Shift pattern will be a flexible seven day rota, 12 hours - 9am to 9pm.

Applicants must live within 60 minutes travelling time to their appointed / local SARC.

Job Opportunity

This Paediatric & Adult Administrator / Crisis Worker role will include :

• providing telephone information and support.
• assisting in the administration and management process of an adult or child and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• supporting use of the colposcope and medical care, providing advocacy support for the patient and / or family, and ensuring a patient-centered service.
• ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
• assisting patients and liaising with other agencies regarding the management of historic cases.

As an organisation that 'does the right thing', we believe you will be empowered to make a difference.

Please note , all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

Whilst the position may be based from one location, additional travel may be required, therefore a UK driving license is required for this role.

Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.

We welcome applications for this Administrator / Crisis Worker role from candidates with experience in care, social care, healthcare, and administration.

Essential Skills

• Experience of working with vulnerable adults and children.
• Knowledge and understanding of safeguarding children and adults.
• Knowledge and understanding confidentiality.
• Experience completing administrative duties
• Work experience within an administration role; including data collection, excel spreadsheets, providing reports and manipulating data will be essential.
• Can drive and has access to a car 24 / 7
• Female only applicants

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be KindandDo the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE& I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Benefits

Company benefit

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal / Adoption Pay after 1 year's service
• Well-being programme
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Apprenticeships
• Employee Assistant Programme
• Long Service / Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years’ service