Adult Outpatients/Phlebotomy Administrator (21.50 hours per week)

Bradford Teaching Hospitals NHS Foundation Trust; Bradford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Bradford is seeking a motivated individual to join their administrative team. The successful candidate will provide essential support in managing appointment bookings and room utilization across clinics. This role demands strong communication and multitasking skills, along with a proactive attitude. Candidates should be comfortable with various IT systems and eager to develop within the NHS. This position offers a valuable opportunity to enhance administrative skills while contributing to high-quality patient care.

Qualifications

• Experience with various software systems is essential.
• Strong ability to prioritise tasks and work under pressure.
• Positive attitude and proactive approach to work.

Responsibilities

• Provide administrative support to ensure smooth daily operations.
• Handle telephone and email enquiries professionally.
• Manage room bookings and appointment scheduling.
• Perform data entry tasks and maintain records.

Skills

Excellent communication

Organisational skills

Multitasking ability

IT skills

Tools

Bookwise

Open Space

Job description

Responsibilities

• Provide comprehensive administrative support to the Outpatient/Phlebotomy Admin Team to ensure smooth daily operations.
• Handle telephone and email enquiries professionally, managing appointment bookings, room requests, and administrative queries accurately.
• Contribute to developing efficient, lean processes to improve service delivery.
• Manage room bookings from various specialties via email and systems such as Bookwise and Open Space, maximising room utilisation and reducing DNAs.
• Book, cancel, and reschedule blood test appointments; prepare appointment lists and blood requisition forms for the next day.
• Perform data entry tasks, reviewing outpatient room utilisation data, following up on DNAs and unused clinics, and recording DNAs in relevant systems.
• Chase outstanding blood forms with secretaries and support clinic preparation.
• Deal with enquiries courteously and professionally, providing advice or relaying messages as needed.
• Use local databases and IT systems across multiple platforms, ensuring accuracy and escalating concerns promptly.
• Cover the phlebotomy reception desk across sites, checking patients in and completing data entry tasks.
• Support continuous improvement initiatives and adapt to changing service needs.
• Perform any other duties appropriate to the role.

Overview

We are seeking an enthusiastic and motivated individual to join our small administrative team at Bradford Teaching Hospitals NHS Foundation Trust. The successful candidate will play a vital role in supporting the efficient operation of our clinics by managing room utilisation across all Trust sites and Phlebotomy appointment bookings for adults and children.

This role requires excellent communication, organisational, and multitasking skills, with the ability to prioritise tasks and work effectively under pressure. IT skills are essential, and the ideal candidate will have experience with various software systems and a willingness to develop their knowledge of the NHS and its administrative processes. The position offers an excellent opportunity to gain valuable experience within the NHS, working collaboratively with a dedicated team to provide outstanding service. The successful applicant will bring a positive attitude, energy, and a proactive approach to their work, with the potential to develop key skills and knowledge for future career progression within the NHS.

People Charter

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.