Admissions Coordinator

The City of Liverpool College; Liverpool; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading educational institution in Liverpool is seeking Admissions Coordinators to provide a tailored admissions service to applicants. You will coordinate logistics, manage events, and ensure compliance while delivering outstanding customer service. This role requires strong organisational and communication skills, as well as experience with CRM tools and a commitment to inclusion.

Benefits

Pension Scheme

Up to 30 days annual leave

Employee Benefit Platform

Health and Wellbeing support

Flexible Working options

Professional Development opportunities

Discounted campus facilities

Qualifications

• Desire to work in an innovative admissions environment.
• Ability to resolve issues independently.
• Commitment to an inclusive approach.

Responsibilities

• Coordinate tailored admissions service to applicants.
• Manage recruitment and enrolment events.
• Maintain records using admissions systems.

Skills

Organisational ability

Verbal communication skills

Written communication skills

Customer service commitment

Teamwork skills

Attention to detail

CRM competence

Tools

Microsoft Office

Admissions systems

CRM tools

Job description

Overview

Application Deadline: 19 September 2025

Department: Business Development

Location: Liverpool

Compensation: £32,021 - £34,997 / year

Description

Job Title: Admissions Coordinator

Department: Business Development

Salary: £32,021-£34,997

Job Type: Permanent, 35 hours

We are currently recruiting for three Admissions Coordinators. The Admissions Coordinators play a vital role in ensuring that applicants receive a smooth, timely and bespoke service within the curriculum areas and Faculties that they support. The role monitors and coordinates the admissions journey, ensuring that high quality contact is made with applicants, providing relevant information and access to pre-enrolment/transition services appropriate to the applicant and their needs. Post-holders will require strong organisational skills and a commitment to inclusion, making sure every applicant receives an outstanding service in transitioning into college.

Responsibilities

• Coordinate the day-to-day analysis and tailored admissions service provided to applicants and enquiries.
• Coordinate points of contact for prospective students and their families, providing guidance on college facilities, services, courses and entry requirements.
• Coordinate admissions-related logistics with curriculum teams, Heads of School, and Directors of Faculty.
• Work closely with the Business Support Admissions Team to align workflows, evaluate processes and resolve issues.
• Manage the delivery of recruitment and enrolment events, ensuring a welcoming and tailored applicant experience.
• Maintain accurate and up-to-date records using admissions systems and CRM tools.
• Work closely with Marketing and Communications and Business Development and Employer Engagement Teams to continually review and improve messaging and activities engaging with prospective students and their families, and key businesses and stakeholders.
• Coordinate and be responsible for the transition from application to enrolment, liaising with Student Services and Student Progress Teams as necessary.
• Ensure compliance with admissions and eligibility policies and funding requirements.
• Troubleshoot application issues and escalate as appropriate to the Head of Student Recruitment and Admissions, or Head of Business Support, as required.
• Provide high-quality customer service, embodying the college’s values of accessibility and inclusion.
• Contribute to continuous improvement in admissions processes.

Professional Practice and Values

• To contribute fully to the mission and values statement of the College Group ensuring its effective implementation in all aspects of College life.
• To take a proactive approach and responsibility for personal professional development, Health & Safety, and meeting other regulatory compliance (e.g. GDPR, Safeguarding), thereby enabling safe and professional working practices to be observed at all times.
• To support cross college actives as required, particularly during key enrolment and invigilation periods.
• Carry out any other relevant and appropriate duties as determined by the needs of the service and as appropriate to the grade.

Due to the changing nature of our work, this role profile serves as a framework to outline the main areas of responsibility. You may be required to undertake other activities of a similar nature that fall within the remit of your area of work.

Essential

Skills, Knowledge and Expertise

• Ability and desire to work innovatively and flexibly in a dynamic and aspirational admissions environment.
• Exceptional organisational ability with strong attention to detail.
• Excellent verbal and written communication skills.
• Commitment to delivering outstanding customer service.
• Competence with admissions systems, CRMs, and Microsoft Office.
• Ability to resolve issues independently and escalate as needed.
• Strong teamwork and collaboration skills.
• High level of integrity and confidentiality with applicant data.
• Knowledge of, and commitment to, an inclusive approach to applications and applicants.
• Ability to remain calm and effective under pressure during peak periods.

Benefits

Why Join The City of Liverpool College?

Benefits Of Working At The College

As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.

Pension Scheme
You\'ll be part of the Local Government Pension Scheme with employer contributions of up to 20.20%, one of the best pension packages in the sector.

Leave entitlement
Up to 30 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.

Employee Benefit Platform
As part of your role, you’ll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You’ll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life – and beyond.

Health and Wellbeing
As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. You can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues. You can also access an online wellbeing portal and the Wisdom App for wellbeing tools.

You’ll also be entitled to a free eye test through our voucher scheme with Specsavers, which covers a full eye exam (worth up to £25) and £45 towards a pair of glasses. We also offer free flu vaccinations.

Travel
We offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail, enabling savings of up to two months of travel.

Flexible Working
We offer flexible working options depending on business need to support our employees’ work-life balance.

Professional Development
We offer formal and informal development opportunities to sharpen skills and accelerate your career.

College Benefits
Staff may use college fitness facilities for free and access discounted hair and beauty treatments, plus staff discounts at campus facilities.