Administrator / Support Worker

London Ability; Tendring; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading charity organization in the UK seeks a Benefits Officer to assist a professional with a visual impairment. Responsibilities include providing administrative support, managing documents, and calculating benefits within a public-sector organization. The ideal candidate has at least 2 years of administrative experience and a strong background in Microsoft Office. The role offers £14 per hour and structured hours from Monday to Thursday, with ongoing support.

Benefits

£14 per hour

Pension scheme with 5% employer contribution

Ongoing support and guidance

Qualifications

• At least 2 years’ administrative experience.
• Minimum 1 year's experience as a support worker or in a similar supportive role.
• Experience supporting someone with a visual impairment or disability is desirable.

Responsibilities

• Assist with reading documents and summarising key information.
• Calculate Housing Benefit and Council Tax Reduction.
• Manage and organise files and appointments.
• Provide practical and administrative support.

Skills

Confident reader

Strong organisation skills

Attention to detail

Good working knowledge of Microsoft Office

Education

GCSE English and Maths (or equivalent)

Job description

Location & Pay

Location: Ilford, Essex (IG1)
Pay: £14 per hour
Job type: Part-time, ongoing / fixed schedule
Shift and schedule: 7.5‑hour shifts, Monday to Thursday (up to 30 hours per week)

About London Ability

London Ability is a small but mighty market‑leading charity, dedicated to empowering people with disabilities to reach their full potential. Our services include specialist employment programmes, day opportunities, skills for independence, and supported work programmes for individuals with learning disabilities, autism and additional physical or sensory needs.

About this key role

London Ability is recruiting on behalf of a professional with a visual impairment who requires administrative and workplace support in their role as a Benefits Officer within a large public‑sector organisation.

This is a rewarding opportunity to make a positive difference, providing practical and administrative support to help our customer effectively undertake their duties at work.

You will assist with a range of tasks including reading documents and data, managing emails and diaries, proofreading, writing correspondence, and accompanying the customer to other parts of the council where required.

Key duties include:

• Reading documents using a document imaging system and summarising key information
• Reading data from computer systems to calculate Housing Benefit and Council Tax Reduction
• Reading and writing letters and emails to support decision making
• Managing and organising files as required
• Taking dictation and checking documents for accuracy
• Managing diaries and appointments
• Printing, photocopying, and other general administrative tasks
• Assisting and accompanying the Benefits Officer within council buildings

What we’re looking for

• GCSE English and Maths (or equivalent)
• At least 2 years’ administrative experience
• Confident reader, comfortable handling information and data
• Good working knowledge of Microsoft Office (Word, Excel, Outlook)
• Minimum 1 year’s experience as a support worker (or in a similar supportive role)
• Strong organisation skills, accuracy and attention to detail

Desirable

• Experience supporting someone with a visual impairment or disability in a workplace setting
• Understanding of reasonable adjustments and inclusive working practices

Safeguarding

Because this role involves handling sensitive information, an Enhanced DBS check will be required before starting.

In return, you can expect

• £14 per hour
• Structured hours (Mon–Thurs, up to 30 hrs per week)
• Ongoing support and guidance from London Ability
• Pension scheme with 5% employer contribution
• Experience within a large public‑sector organisation