Administrator - Referral Officer

Nacro; Leeds; On-site; GBP 26,000; Full time

Job summary

A leading charity organization in Leeds is looking for a Referral Officer. This role is vital for processing referrals received from various stakeholders, such as the prison and probation services. The ideal candidate should possess knowledge of the Criminal Justice System and demonstrate the ability to work with vulnerable individuals. This position offers the opportunity to develop your career within a dynamic team, with benefits including flexible working and professional development opportunities.

Benefits

Flexible working options

Professional development opportunities

Cycle to work scheme

Health cash plan

Qualifications

• Experience working with vulnerable adults with complex needs.
• Knowledge of the Criminal Justice System and homelessness issues.

Responsibilities

• Process referrals from prison, probation, and court.
• Maintain accurate records and flag anomalies.
• Make time-sensitive decisions on placements.

Skills

Understanding of Nacro's values

Knowledge of issues affecting those in the Criminal Justice System

Ability to develop person-centred support

Understanding of safeguarding

Ability to work with vulnerable adults

Job description

Location: Leeds

Leeds Harehills (Office Based)

Job Salary: £25,584 per annum

Job Hours: 35 hours per week (plus 5 hours paid lunch break)

About Nacro

Nacro is more than just a charity; it's a catalyst for change with over 50 years of dedicated service. We're committed to transforming lives, strengthening communities, and reducing crime across the nation. Our innovative services, including housing support and education programs, tackle the root causes of crime, offering holistic support to unlock individual potential. We're not just a charity; we’re a movement, promoting diversity, inclusion, and a brighter future for all.

Company Values

At Nacro, we believe careers should be about making positive changes. With decades of experience, we're passionate about empowering vulnerable individuals and driving social justice.

Community Support Service – Tier 2 (CAS-2): Nacro's Community Support Service commissioned by the Ministry of Justice provides vital accommodation and support alternatives to custody. Our team offers flexible, holistic support to residents, helping them secure stable housing post-placement. This role is an excellent gateway to criminal justice and housing professions. Discover more about Nacro here https://www.nacro.org.uk/

About the Role

The Role of Referral Officer is integral to the success of the service and sits within the Referral Team at our new offices in Leeds. The Referral Centre is the initial point of contact for all CAS-2 related enquiries.

The Team is responsible for processing referrals which are received from stakeholders, such as prison, probation and court and making the decision regarding an individual’s suitability and eligibility for placement into the service and liaising with those referrers mentioned above.

This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies.

Key Responsibilities

• Process referrals received from referrers.
• Maintain accurate records, analysing and flagging any anomalies to the Referral Hub Manager in line with policies and procedures.
• Make time sensitive decisions regarding the placement of a potential resident in conjunction with support colleagues and managers and in line with contractual and internal policies.
• Assess appropriate placements in sensitive addresses with more complex criteria, whilst making defensible decisions on referral suitability and documenting any additional risk.
• Undertake administrative tasks including coordinating and collating feedback narratives from residents in line with local and national policies.

Key Skills, Experience and Knowledge

• Understanding and commitment to the Nacro’s values.
• Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
• Ability to develop person‑centred support and move‑on planning.
• Understanding of safeguarding.
• Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).

What you can expect from us

• A dynamic and supportive team who delivers results for the people we support every day.
• Possibility to work from home 1–2 days per week after a successful probationary period.
• A commitment to helping you learn and develop your career.
• Excellent benefits including annual leave entitlement, enhanced pay for sickness absence, family leave, cycle to work scheme, season ticket loans, pension scheme, health cash plan and many more. For further information about Nacro’s amazing benefits, please click here.

For more information about the role, please click here.

For further information about Nacro click here.

An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre‑Employment Screening process. This role also requires a Prison Clearance.