Administrator / Reception

Change Grow Live; Fleetwood; On-site; GBP 15,000 - 20,000; Part time

Job summary

A charitable organization in Fleetwood seeks a passionate Receptionist and Administrator to support service users. This part-time role (15 hours/week) includes managing communications, handling data entry, and maintaining records. Ideal candidates should have strong office skills and a commitment to supporting individuals facing addiction issues. Competitive benefits include 25 days holiday and a pension scheme.

Benefits

25 days holiday (+ bank holidays)

Paid wellness hour each week

Contributory pension scheme

Discounts for shopping, cinema, holidays

Training and career development opportunities

Responsibilities

• Act as first point of contact for service users and external agencies.
• Process correspondence and data entry efficiently.
• Monitor and report data/information & statistics.
• Maintain admin and record-keeping within the project.
• Provide effective prescription and general administration.

Skills

Knowledge of general office procedures

IT literacy including proficiency in word processing, Excel

Good interpersonal skills

Ability to maintain confidentiality

Good organizational skills

Job description

Overview

Change Grow Live are a charity dedicated to making a difference to the lives of our Service Users by offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

About the Role

Receptionist and Administrator to join our busy Fleetwood Service. Administrators play an integral part in supporting the team, providing administrative and clerical support to enable delivery of services and ensure service users receive the help and support they need to achieve their goals.

We are looking for a passionate and committed receptionist/administrator with a particular interest in working with people where support for alcohol and/or drug use has been identified as a need.

Where Fleetwood

Part Time Hours 15 per week

Salary £25,077 per annum (based on full time hours, pro rata for part time). Full-time hours are 37.5 hours per week; part-time salary is pro rata based on contracted hours.

Responsibilities

• As first point of contact within the service, ensure telephone calls and visits from service users, outside agencies and Change Grow Live staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• Ensure effective processing of correspondence and data entry as required.
• Collate, monitor and report data/information & statistics as required.
• Maintain admin, record-keeping and communication within the project.
• Provide effective prescription and general administration across the service.

About You

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, Excel and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• Ability to respond to appropriate requests for assistance while maintaining confidentiality.
• Solid numeric skills.
• Good organisational skills.
• Minute taking experience would be an advantage.

What we will give to you

• 25 days holiday (+ bank holidays) increasing annually for the first five years
• Paid wellness hour each week with a Wellness hub and Employee Assist Programme
• Contributory pension scheme
• A range of discounts for shopping, cinema, holidays, etc. and Blue Light Discounts
• A friendly and supportive team
• Training, career development & progression opportunities
• Participation in our Refer-a-Friend scheme

Please note: This role is not eligible for visa sponsorship. Direct applications only — we will not be engaging agencies for this vacancy. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, we are unable to support new visa applications or extensions.

This post is subject to a Disclosure and Barring Service (DBS) check at a basic level.