Administrator - Pont Newydd Medical Centre

GP Practice; Wales; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in Wales is seeking a Care Navigator to support their clinical team by directing patients to the right healthcare services. The ideal candidate will manage calls and appointments while maintaining patient records in a modern health centre. Attention to detail, strong communication skills, and ability to work well in a team are essential. This role offers flexible work hours within a supportive environment.

Qualifications

• Experience in a healthcare setting is preferred.
• Ability to manage multiple tasks efficiently.
• Strong interpersonal skills to interact with patients and staff.

Responsibilities

• Process and signpost patients to appropriate healthcare professionals.
• Manage incoming phone calls and emails efficiently.
• Accurately detail patient information on clinical systems.
• Support the administrative team and engage in various administrative duties.

Skills

Communication skills

Organizational skills

Data entry

Job description

Salary and Working Hours

Salary: Available upon request

Hours: 28.5 hours a week (4 days per week)

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team.

The Care Navigator will act as the central point of contact, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multidisciplinary team members and external agencies such as secondary care and community service providers. The role also includes reception duties to support the team in delivering a professional service to the entitled patient population—welcoming patients, assisting with total triage, patient registration, booking appointments, processing electronic and hard‑copy information in a timely manner and in accordance with current policies.

Responsibilities

• Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
• Answer incoming phone calls, transferring calls or dealing with the caller’s request appropriately.
• Process personal, telephone and e‑requests for appointments.
• Action incoming emails and correspondence as necessary.
• Accurately detail information on patients’ records within the clinical system.
• Maintain and monitor the practice appointment system.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Direct requests for information, i.e., DSAR, insurance/solicitor letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Undertake a broad spectrum of administrative duties commensurate with the role.
• Be an integral part of the general practice team.
• Act as a chaperone as required.
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children.
• Undertake all mandatory training and induction programme.

Working Hours

• Monday – 8:00 am – 4:30 pm (30‑minute lunch break)
• Tuesday – 1:30 pm – 6:30 pm
• Wednesday – Day off
• Thursday – 1:30 pm – 6:30 pm
• Friday – 8:00 am – 6:30 pm (30‑minute lunch break)

Practice Information

Established friendly 5‑partner training practice (registrars and medical students) with a growing list size (currently 14 400 patients). Forward‑thinking partners determined to maintain a healthy working environment despite increasing pressures. High‑quality primary care services in a modern purpose‑built health centre. Full complement of highly skilled staff, including a pharmacy team that manages repeat scripts, medication queries and medication reviews. Reduced admin team to read action and code letters. Supportive team with weekly clinical meetings and quarterly whole‑team meetings. Close working relationships with multidisciplinary teams. Well‑organised IT and efficient practice using Vision Clinical system. Located 25 minutes from Cardiff with good transportation links.