Administrator (Claims, Insurance)

Morgan Sindall Infrastructure; Coventry; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous holidays

Flexible working

Pension scheme

Annual bonus

Private medical insurance

Share-save scheme

Cycle to work

Gym membership

Job summary

Morgan Sindall Infrastructure in Coventry is seeking an organised Insurance Claims Administrator to join our in‑house Insurance team on a hybrid basis. You will log and manage a portfolio of insurance claims (motor, public liability/personal injury and more), delivering accurate administration and a professional service to policyholders, insurers and third parties.

Working alongside experienced Senior Administrators, you will verify cover, gather supporting evidence, track claims through to

Qualifications

• Experience in insurance claims administration and customer service.
• Strong organisational skills and attention to detail.
• Proactive problem-solving abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Log and process new insurance claims accurately.
• Manage claims lifecycle through to settlement.
• Review policy documents for cover and claim validity.
• Request, gather and verify supporting documentation.
• Validate claims against policy terms and conditions.
• Communicate with claimants, insurers and brokers via phone/email/webchat.
• Maintain up-to-date records in databases and case systems.
• Assist with assessment and valuation of claims using reports and evidence.
• Support negotiations and settlements where appropriate.
• Identify potentially suspicious claims and refer for investigation.
• Ensure work complies with GDPR and regulatory requirements.

Skills

Insurance claims administration

Data entry

Customer service

Organisational skills

Education

A-levels or equivalent (Insurance/Business/Finance/Law)

Tools

Word

Excel

Job description

Coventry / Hybrid

Talented people are the key to our success

Role Overview

We are looking for a highly organised and detail-oriented Insurance Claims Administrator to join our in‑house Insurance team. This is an excellent opportunity for someone with previous insurance claims, administration and customer service experience who is looking to develop a rewarding career within the insurance sector. Working alongside experienced Senior Administrators, you will provide administrative and claims support across a portfolio of insurance claims (motor, public liability/personal injury, etc.), helping to ensure an efficient and professional service for policyholders, insurers, brokers, and third parties. There is genuine scope for progression, with the opportunity to develop as your experience and knowledge grow.

Key Responsibilities

• Log and process new insurance claims accurately on internal systems.
• Manage claims throughout the lifecycle, from initial notification through to settlement.
• Review policy documentation to determine levels of cover and claim validity.
• Request, gather, and verify supporting documentation and evidence.
• Validate claims against policy terms and conditions.
• Communicate with claimants, insurers, brokers, and third parties via telephone, email, and webchat.
• Maintain accurate and up-to-date records on company databases and case management systems.
• Assist with the assessment and valuation of claims using reports, photographs, and supporting evidence.
• Support claims negotiations and settlement processes where appropriate.
• Identify potentially suspicious claims and refer them for further investigation.
• Ensure all work is completed in line with regulatory requirements, GDPR standards, and company procedures.
• Work to agreed service standards, targets, and deadlines.
• Provide administrative support to Senior Administrators and the wider Insurance team.

About You

Essential Skills & Experience

• Previous experience in insurance claims administration, data entry and customer service.
• Strong organisational skills with excellent attention to detail.
• Confident communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise workload effectively.
• A proactive approach and strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Good IT skills, including Microsoft Office applications (Word and Excel).

Desirable Skills & Experience

• Previous experience within the insurance, claims handling, or financial services sector.
• Knowledge of Financial Services regulations and GDPR requirements.
• Experience using databases or case management systems.
• Relevant qualifications, A-levels, vocational qualifications, or studies in Insurance (for example CII Certificate of Insurance), Business, Finance? or Law?.

What is in it for you?

• Generous holiday entitlement with the option to buy five days.
• Flexible and adaptable working
• Family friendly policies and work/life approach
• Mentoring programmes and continuous learning support
• Contributory pension scheme
• Annual bonus scheme
• Recognition scheme and long service awards
• Private Medical Insurance available
• We also provide the option to participate in our share-save scheme; discounts including cycle to work and gym membership; a support and advice service for colleagues and their families, and more.

Morgan Sindall is an equal opportunities employer and has been accredited with the Positive About Disabled People ‘Two Ticks’ accreditation. We are also an Investors in People company.

Morgan Sindall is unable to employ anyone who does not have the legal right to live and work in the UK.