Claims Administrator

Skillframe Limited; Molesey; On-site; GBP 25,000 - 30,000; Full time

Job summary

Skillframe Limited in Molesey is seeking an organised Administrator to join the Head Office team. You’ll manage claims workflows and provide essential admin support across the business, ensuring accuracy and smooth operations.

You'll handle calls and emails from the call centre and national accounts, maintain records, and work closely with Production and Customer Service to uphold service standards. This full-time, office-based role offers stability and a varied daily routine.

Qualifications

• Highly organised and proactive with the ability to manage multiple priorities in a fast-paced environment.
• Clear and professional written and verbal communication skills.
• Strong time management and attention to detail.

Responsibilities

• Manage incoming calls and emails from the call centre and national accounts, ensuring correct territory allocation.
• Coordinate the end-to-end claims journey from allocation to closure, reporting and fulfilment.
• Collaborate with Production and Customer Service to maintain smooth operations.
• Monitor franchise claims activity and produce performance reports for ongoing support.
• Maintain accurate records, filing, document management and archiving of key documents.
• Deliver excellent customer service when handling enquiries and provide admin support across departments.

Skills

Organisational skills

Communication

Multitasking

Problem solving

Proactive

Tools

Microsoft Office

Outlook

Excel

Job description

Administrator

Location: Molesey

Hours: Monday – Friday, 8:30am – 5:30pm

Salary: £25,000–£30,000 per year (depending on experience)

Job Type: Full-time | Office-based

Join A Great Team

Our client is looking for an organised, proactive, and enthusiastic Administrator to become a valued member of their Head Office team.

If you’re someone who enjoys variety, loves keeping things running smoothly, and takes pride in delivering excellent customer service, this could be the perfect opportunity for you. No two days are the same—you’ll play a key role in supporting their claims operation while working closely with colleagues across the business.

What You’ll Be Doing

You’ll take ownership of claims managed by Head Office and Head Office‑owned territories, ensuring each claim is handled efficiently from start to finish. You’ll also work closely with their franchise network, helping to maintain high standards of service and performance.

Alongside claims management, you’ll provide valuable administrative support across the wider business, making you an essential part of the team.

Your day‑to‑day responsibilities will include:

• Managing incoming calls and emails from their call centre and national accounts, ensuring claims are allocated to the correct territories.
• Coordinating the complete claims journey—from allocation and administration through to fulfilment, reporting, and closure.
• Working closely with Production and Customer Service teams to keep operations running smoothly.
• Monitoring franchise claims activity, producing performance reports, and providing ongoing support where required.
• Maintaining accurate records, including filing, document management, and archiving legal and support documentation.
• Delivering outstanding customer service when responding to enquiries.
• Providing administrative support to other departments and associated companies as the business grows and evolves.

What They’re Looking For

Our client is looking for someone who is highly organised, enjoys solving problems, and is confident managing multiple priorities in a fast‑paced environment.

You’ll ideally have:

• Strong Microsoft Office skills, including Word, Excel, and Outlook.
• Excellent organisational skills with great attention to detail.
• Clear and professional communication skills, both written and verbal.
• The ability to work independently while also being a supportive team player.

  Desirable (but not essential)

  • Previous claims handling or insurance industry experience.
  • Knowledge of QuickBooks and basic accounting principles.

  Why Join Our Client?

  • Be part of a supportive and friendly Head Office team.
  • Enjoy a varied role where every day brings something different.
  • Develop your skills across administration, customer service, and claims management.
  • Make a real impact by helping deliver exceptional service to customers and our franchise network.
  • Join a growing business where your contribution is recognised and valued