Claims Advisor - Insurance

Euro London; Newport; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Life cover

25 days annual leave

Employee assistance programme

Training & career development

International working environment

Wellbeing initiatives

Team events

Job summary

Euro London in Newport (Hybrid Working Available) is seeking a customer service–driven claims support professional to join our international team. You will help manage the full lifecycle of claims, from information gathering to resolution, while maintaining accurate records and delivering clear, empathetic communication.

Full training is provided with clear development pathways and strong benefits, including private medical insurance, life cover, and 25 days of annual leave.

Qualifications

• Experience within insurance essential.
• Strong customer service skills with a desire to deliver excellent experiences.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Confident communication and problem-solving skills.
• Previous experience in customer service or claims handling is an advantage, but not essential.
• Proactive, team-oriented approach with a willingness to learn.

Responsibilities

• Supporting the full lifecycle of claims, from information gathering to resolution.
• Maintaining accurate customer records and case notes in the system.
• Providing clear, empathetic, and professional communication at all times.
• Liaising with other departments to ensure smooth and timely customer support.
• Handling complaints in line with company policy.

Skills

Insurance experience

Customer service

Attention to detail

Communication skills

Problem-solving

Team-oriented

Willingness to learn

Claims handling (advantage)

Job description

Location: Newport (Hybrid Working Available)

Start Date: ASAP

Do you have experience in insurance and a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.

You’ll be part of a supportive, international team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.

Key Responsibilities:

• Supporting the full lifecycle of claims, from information gathering to resolution
• Maintaining accurate customer records and case notes in the system
• Providing clear, empathetic, and professional communication at all times
• Liaising with other departments to ensure smooth and timely customer support
• Handling complaints in line with company policy

Candidate Requirements:

• Experience within insurance essential
• Strong customer service skills with a desire to deliver excellent experiences
• Ability to manage multiple tasks with accuracy and attention to detail
• Confident communication and problem-solving skills
• Previous experience in customer service or claims handling is an advantage, but not essential
• Proactive, team-oriented approach with a willingness to learn

Benefits Include:

• £27,000 base salary + performance-related bonus
• 25 days’ annual leave (plus the option to buy/sell additional days)
• Private medical insurance and life cover
• Employee assistance programme
• Comprehensive training and career development support
• Inclusive, international working environment
• Wellbeing initiatives and regular team events