Claims Administration Support Officer

Talent Sphere Ltd; Chorley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme

Cash Plan

Death in Service

Onsite parking

Job summary

Safe World Insurance Group (UK) Ltd is seeking an administrator to support the claims team with calls, emails and post handling. You will triage enquiries, allocate cases and monitor installer activity, ensuring accurate data entry into CRM and related systems.

The role emphasizes precision, timely responses and the ability to produce routine reports and documentation. The position requires strong MS Office skills, attention to detail and a proactive, collaborative approach.

Qualifications

• Provide administrative support to the claims team, handling emails, calls and post.
• Triaging enquiries, assigning queries and reporting installer activity.
• Validate and upload documents to CRM, File Store and Risk Management Systems.
• Assist in producing reports, presentations and process documentation.

Responsibilities

• Answer telephone enquiries to required quality standards and KPIs.
• Respond to enquiries by email or letter in a timely manner.
• Monitor installer trading activity per agreed processes and report issues.
• Maintain organisation-wide relationships and support deadlines.

Skills

MS Office

Data entry

Data validation

Administrative support

Attention to detail

Prioritisation

Communication skills

Tools

CRM system

Risk Management Systems

File Store

MS Office

Job description

Safe World Insurance Group (UK) Ltd is a niche insurance company specialising in Deposit Protection Insurance and Insurance Backed Guarantees for the UK home improvement industry.

They began underwriting policies in 2018 and are one of the only UK-based specialist underwriters of these products, with over 1.25m policyholders, growing year on year. Their team has considerable experience in the home improvement industry and “Insurance Backed Guarantee” market, and aims to continue building on our unique position in this market.

The role

You will provide a full range of administrative services to support the claims team, including the handling of incoming communications ( email, telephone, post), initial triaging of enquiries, query/case allocation, and the monitoring and reporting of installer trading activity in line with agreed service standards, policies and procedures

Principal Accountabilities

• The provision of a comprehensive, efficient, professional administration service.
• Answering and dealing with telephone enquiries to required quality standards and key performance measures.
• Considering and responding to enquiries by email or letter.
• Validating and uploading documents to Customer Relationship Management System (CRM), File Store, Risk Management Systems in line with business process.
• Supporting the claims team through the effective triage and validation of claim requests.
• Assisting in the production of reports, presentations, spreadsheets and process documentation.
• Printing, scanning, recording and distribution of the correspondence received and sent.
• General administration tasks, including post, reviews of email queues, data entry and data validation.
• Monitoring installer trading activity in line with agreed processes and procedures, identifying and reporting on any issues and required steps for resolution.
• Ensuring adherence to organisational policies and procedures.
• Establishing and maintaining effective working relationships with other colleagues and teams.
• Prior administrative experience with a proven ability to work to deadlines.
• A positive “can do” attitude
• Strong attention to detail
• Ability to manage priorities to ensure deadlines are met
• Good organisational skills.
• Friendly approachable manner.
• Full working knowledge of MS office packages including word, excel, PowerPoint and outlook.

Why Join Us?

• 37.5 hours / week (08.30 – 17:00, Monday – Friday)
• 26 days paid leave (plus Bank Holidays)
• 4% contributory pension, with a company contribution match up to 8%
• Cash Plan
• Death in Service
• Onsite parking
• Easy access to M6, M61 and M65, motorways

Our Values

• We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with respect all at times.
• We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.
• We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of humility, honesty, enthusiasm, respect, positivity and a ‘can do’ attitude.
• We will seek opportunities (at least annually) to identify employee training needs (and wants) and wherever possible and practicable, provide time and resource to accommodate these needs (and wants).
• We shall be very careful in our recruitment and maintenance of ‘customers’ (customers here being defined as ‘any body corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these ‘values’.
• We shall, at all times and in all decision making, try to ensure the best possible outcomes for our clients and consumers in every action we take.