Insurance Administrator

Paragon Asra Housing Limited; Leicester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

High street discount schemes

Health cash plans

26 days' annual leave

Flexible bank holidays

Car leasing scheme

Hybrid working

Nine-day fortnigt scheme

Job summary

PA Housing is seeking an Insurance Administrator to join the Risk & Assurance team in a role focused on the day-to-day administration of insurance claims. You will support residents, colleagues and insurers to resolve claims efficiently, maintain records, and assist with investigations.

This position emphasizes customer service, attention to detail and effective communication, with hybrid working and benefits including generous annual leave, health plans, car leasing, and flexible holidays.

Qualifications

• Experience in a busy administrative role
• Excellent organisational skills and ability to manage multiple deadlines
• Strong attention to detail and accuracy in documentation
• Confident communication with residents, colleagues and external partners
• Strong customer service ethos and problem solving abilities
• Proficient in Microsoft Office including Outlook, Word, Excel and Teams

Responsibilities

• Support day-to-day administration of insurance claims for residents and colleagues
• Be first point of contact for incoming insurance enquiries and prioritise requests
• Maintain accurate claims records and keep documentation up to date
• Gather information to support investigations and prepare case information
• Manage low-value insurance claims from start to finish and keep customers informed
• Raise purchase orders, process invoices and assist financial administration
• Produce regular reports and management information to monitor claims activity
• Assist with annual insurance renewal by collecting and organising information
• Build relationships with insurers, loss adjusters and partners to deliver good outcomes
• Support wider Risk & Assurance team with projects and admin tasks
• Identify opportunities to improve processes and efficiency

Skills

Highly organised

Multitasking

Attention to detail

Customer service

Communication skills

Problem solving

Microsoft Office proficiency

Independent worker

Tools

Microsoft Office (Outlook/Word/Excel/Teams)

Job description

Do you enjoy keeping things organised while helping people through challenging situations?

We're looking for a proactive and organised Insurance Administrator to join our Risk & Assurance team at PA Housing.

This is a varied role where you'll support the day to day management of insurance claims, helping residents, colleagues and insurers work together to resolve claims as smoothly as possible. From coordinating information and maintaining accurate records to supporting investigations, you'll play an important part in delivering an efficient and customer focused insurance service.

This role is about more than administration. It's about helping residents when they need us most, ensuring claims are handled professionally, and supporting a service that protects both our customers and our organisation.

What’s in it for you...

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days' annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays - take them when it suits you
• Car leasing scheme
• Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing...

• Support the day to day administration of insurance claims, helping to deliver a smooth and efficient service for residents and colleagues
• Be the first point of contact for incoming insurance enquiries, making sure requests are prioritised and responded to promptly
• Maintain accurate claims records and ensure all documentation is up to date and easy to access
• Gather information to support claim investigations and prepare case information for review
• Manage lower value insurance claims from start to finish, ensuring customers are kept informed throughout
• Raise purchase orders, process invoices and support the financial administration of the service
• Re‑produce regular reports and management information to help monitor claims activity and performance
• Assist with the annual insurance renewal process by collecting and organising key information
• Build positive relationships with colleagues, insurers, loss adjusters and other partners to deliver great customer outcomes
• Support the wider Risk & Assurance team with projects and administrative activities when needed
• Look for opportunities to improve processes and help make the service even more efficient

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What we’re looking for:

We'd love to hear from you if you:

• Have experience working in a busy administrative role
• Are highly organised and enjoy managing multiple tasks and deadlines
• Have excellent attention to detail and take pride in producing accurate work
• Are confident communicating with a wide range of people and building positive working relationships
• Have strong customer service skills and enjoy helping people
• Are comfortable using Microsoft Office, particularly Outlook, Word, Excel and Teams
• Can work independently while also being a supportive member of a team
• Have good problem solving skills and enjoy finding practical solutions
• Have an understanding of insurance within a housing environment, or are keen to develop your knowledge
• Bring a positive, proactive and continuous improvement mindset to everything you do

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.